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"waiting for bolt.dropbox.com" message and I cannot download my photos to use?

I keep getting a message when I try to download any of the photos off of my shared dropbox folder. Why? How do I fix it? I need to download some of those photos pretty quickly and am so frustrated. I am on a Macbook Pro and am using Chrome for my internet connection. Please be specific with any suggestions on what I can do?

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Jay

Hi @Tdidi, thanks for bringing this to our attention.

Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Keep me updated with any progress.

satychary

Same DAMNED error for me too. Pathetic. Fix it.

HRodzPR

This is very frustrating....I have tried everything on internet several browsers, check on antivirus, blockers, etc and still having issues. What's going on??

Walter

Hey @HRodzPR, sorry to hear about this.

Could you clarify what actions you are taking when you notice this and, if possible, send us a screenshot so that we can have a visual too?

chadron

In 2023, I have the same problem. bolt.dropbox.com does not respond.

Jay

Hi @chadron, could you try switching browsers to see if this helps?

GM_23

same issue

Megan

Hey @GM_23, how are you today?

Do you get this message on a specific browser, or did you try multiple ones? Also, do you see this particularly when you try to download your content?

Let me know more, and we'll take it from there!

YoshiDBZ

Hi There,

I also have the exact same problem. Anybody found a solution to fix this?

Thanks a lot

Walter

Hey @YoshiDBZ, sorry to hear you're having issues with this.

Do you happen to be running any security programs such as antivirus or firewalls on your device(s)?

If this persists after clearing your browser's cache or on another browser, I'd appreciate a screenshot too.

Thanks!

YoshiDBZ

Hi Walter,

this is my professional laptop. So I expect they are running firewalls and antivirus.

I cannot use another browser as there is only Edge installed on my laptop.

I can send you a screenshot but it will not show a lot. When I ask for a download, i can briefly see the above message in the bottom left corner and nothing happen.

Jay

Hi @YoshiDBZ, as this sounds like a company-managed device, I'd recommend checking with your IT department to see if any proxy, VPN, firewall, security software, or even ISP/router settings could be restricting traffic to the following Dropbox domains.

Mhewitt

Same problem here. Why is such a basic task so difficult? DropBox is meant to be this great sharing website. Load of sh*t if you ask me. Please try to get it sorted. Cheers.

YoshiDBZ

Hi there,

IT will not change their setup for dropbox and if I ask them they will tell me to use One Drive, so I will not ask anything to them.

Now I don't get it, this should not be difficult to download documents from Dropbox and it was working in the past.

So please solve it quickly before I really move to OneDrive.

Cheers

sheri9801

Same issue!! I've used Edge, Chrome, and IE. All the same message! Ughhhh

sheri9801

SAME!! So irritating!

Walter

Hey @sheri9801 - could you clear your browser's cache and let us know if you still get the same results?

If so, I'd appreciate a screenshot so that we can have a visual too.

sheri9801

Same issue. I do not have a screenshot because it doesn't do anything. I get a small pop up that says "waiting for bolt.dropbox.com" then it goes away in about a second and nothing happens.

Walter

And are you taking a specific action when you get this error @sheri9801?

If you can't get a screenshot of the error, you can send us one of the last screen you can get to.

sheri9801

I was able to catch the pop up message at the bottom. Nothing happens ...

Nancy

Thanks for that, @sheri9801! Appreciate it.

Are you seeing this when trying to download files from this specific folder, or any folder via the Dropbox website?

Besides clearing your browser’s cache, did you also check for any pending updates, and disabled any possible plugins?

If none of that helped, please open an incognito window instead, and let me know if the same thing keeps happening.