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dropbox passwords not working on firefox

rigas

Hi everyone

Since some days Passwords does not work on Firefox (last version 115.0.3 (64 bits) on a MacPrp notebook).

It also seems to consume a lot of CPU.

If I deactivate the Passwords extensions, CPU stops overworking.

Apparently it works with Safari.

Is there a solution to have to work on Firefox?

rigas

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Jay

Hi @rigas, thanks for bringing this to our attention.

Could you clarify exactly how the extension isn't working?

It is loading but appears blank completely, are no passwords for any sites showing up, or does it generate an error?

Any other info or screenshots would be helpful!

rigas

Thank you for the question.

1) when I click on the button on the bar, nothing happens, instead of having a pop-up window with access to the passwords. (screen shot, i am not certain about the name of things on the screen in English).

2) Next, when I go to a website protected by a password, the Password pop-up window that fills the login/password combination does not appear. (in a normal Firefox window as well as in a private one). I understood that password was involved in the CPU overload and Firefox because of this.

If I activate a password website, CPU begins to work all the time with the ventilator fully blowing.

It is worse when in a private window.

If I deactivate the Passwords application, the computer comes back to normal.

Please ask if you need more detail. All the past week I have had this issue (I cant remember when it began exactly. But I believe it was after an update of Firefox ).

I am using a Macbook Pro with macOs 10.15.7 Catalina. Fiefox update is automatic with version 115.05.3. Dropbox Passwords is 3.15.0

Rigas

Hannah

Thanks for the additional info, @rigas.

Would you mind clearing the cache in Firefox and restarting your computer, to see if that helps?

And can you also test if there are any other extensions that might be interfering with the Passwords one?

You can do that by disabling any other extensions you might have active and going to a website where you use Passwords, to see if it works.

rigas

Hello Hannah,

Sorry was -on vacations.

Yes I cleared the cache and it has not changed. The computer seems to be running on its ventilators...

... any other idea?

Rigas

Megan

Hi @rigas, is Firefox updated to its latest version too?

rigas

Hi Megan

Yes, and its after that update that problems began again.

Version 116.0.3 on a Macbook Pro macOS Catalina (10.15.7) which runs perfectly well with all apps.

Rigas

Walter

Hey @rigas, sorry to jump in here, but I was wondering; are you by any chance running any other extensions or plugins in your Mozilla Firefox?

rigas

Hi Walter
Yes indeed many extensions that are not very intrusive except two :

uBlock Origin and Privacy Badger

Now that you talk about that I'll try to de-activate the extensions and see what happens.

Rigas