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Access to shared file lost

I have lost access to a shared file on Dropbox. Every time I try to access the file via the email link I've been using, it just says "For some reason that did not work" (translated from German) along with an image of a french bulldog and an empty bowl. I've tried to use different browsers (Google Chrome and Microsoft Edge), but neither of them seem to work. Also, I've received a notification telling me that my storage space has been used up, although I haven't stored any files in my personal DropBox and I've only been using it to access that particular shared file. I'm pretty sure that the owner of the file has not removed me.

My question is: How can I regain access to the folder?

Thank you in advance, I appreciate any help.

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Rich

@louisa4 wrote:
I have lost access to a shared file on Dropbox. ... How can I regain access to the folder?

If this is a shared link, you need to contact the owner and request a new link.

Also, I've received a notification telling me that my storage space has been used up, although I haven't stored any files in my personal DropBox and I've only been using it to access that particular shared file.

If you were invited to a shared folder, the folder would exist in your own account and take up space. If the size of the folder exceeds the amount of available space in your account, your account would be full and syncing would stop. If you're not in any shared folders, you may have the Backup option enabled which could easily fill your account.

So I guess we need more information on how, exactly, the file was shared with you (shared link or in a shared folder) and how you're accessing it.

Mark

If the link isnt working the owner has removed you, or, changed it. Ask them for a new one AND make sure you have space available - if you don't it may not open on your account