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Space seized for no reason

I have a Dropbox Basic account that I've used for many years. I've been getting notifications for months that I've run out of space, but instead I deleted all my files over three months ago- IN the past, whenever I got notifications about storage limits, I'd easily remove some files from my account to free up space.

Now I get notifications that my account is maxed out (email, popup, desktop app) even though it's not true.
I can no longer use my dropbox space and removing ALL files from my account was useless as I keep seeing the warning that I have no more space. I have no shared folders or files.
I think it's very strange.
I won't buy more space because what I have is more than enough.
Please give me my space back.
Thank you

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Accepted answers

Walter

No worries @Chiara6 - I'm just glad I could help.

See you around the Community and enjoy the remainder of your week!

All comments

Walter

Hey @Chiara6, sorry to hear you're having issues with this.

Could you clarify what's shown in your plan tab in regards to your quota?

Also, do you see any files or folders taking up space in your homepage or the backups page perhaps?

Keep me posted!

Chiara6

Hi, thanks for the reply.
I read that I have 15.88 GB of space, of which 0 GB are occupied by files, 18.2 GB for backups which I have never done or asked for.
I see folders in my account but they are actually empty. I and I had all removed.
How can I get my space back?

Walter

In that case, you can delete your backed up folders from your backups page to regain the quota those are occupying @Chiara6

Let me know if you have any more questions!

Chiara6

Okay. Can you please tell me how do I find my backup page? I couldn't find it

Walter

You can simply click on this link to access your backups directly @Chiara6

Otherwise, you can navigate to the upper left corner on your homepage, click on the bento menu (dotted) icon and then click on Backup from there.

Chiara6

A thousand thanks. I finally get my space back! Thank you

Walter

No worries @Chiara6 - I'm just glad I could help.

See you around the Community and enjoy the remainder of your week!

K3R5CH3N

I have the same problem. I keep getting notifications that my account is full. I deleted thousands of files about 4-5 days ago. My account I showed I made 1 GB of space, but today it was back up to being full and I only added one 80 mb file to Dropbox. Actually I did some quick scanning and I actually only have about 2 GB (Max) on DB and I have a 6.8GB account. After all my deleting I show I have 6.5 GB of stuff up there but that just isn’t possible. My Deleted folder is empty, my Backup folder is empty, and I deleted my cache. So what is wrong with my account?

Hannah

Hey @K3R5CH3N, apart from the things you mentioned, like backups, shared folders also take up space in someone's account, even if they're not the owner of the folder.

It is possible that you have any shared folders taking up your space?

K3R5CH3N

Thanks Hanna!!
I have a client that is sharing her folder with me. She owns it, and it has a lot of data (about 4GB). So…are you saying that even though she’s the owner of the folder, it counts against my storage? I will literally never be able to use my Dropbox account again?

She has another folder she will be sharing with me soon that will fully exceed my account, so…will I be able to use her folder if it count against my account?

And I’ll never be able to use my account for sure unless I upgrade (which I totaly can’t afford to do.)

Jay

Hi @K3R5CH3N, you can remove the shared folder from your account, which would free up the space again.

If you need to access their folder, they could share a link to that folder instead, so you can access it from the site, without having to add it to your Dropbox account.

K3R5CH3N

Thanks Jay…I guess I’ll have to try that. I don’t have a choice. Can I still upload files to that folder when they only share the link? I need access to upload files.

Jay

Shared links only allow you to view and download files.

To upload files to their account, without it affecting your own quota, you'll need to ask them to create a file request.

K3R5CH3N

This is a huge problem for me. I won’t be able to do my job. It doesn’t seem fair to penalize my account for the use of theirs, with their permission. I assume this is a way to force people to upgrade and pay more. Very, very unhappy.

K3R5CH3N

I’ll definitely be talking to my client about a better system of file sharing I can have access to without making their contractor’s accounts useless. They are growing and using a ton more space, eventually I’ll have to buy enterprise level space just to do work for them, which isn’t feasible for any contractor.

chesskix

Thanks, this worked for me as well. It doesn't not explain how that huge Back-up (4.6 GB) got there in the first place because I didn't put it there. It appears that someone is trying to trick us into an upgrade ... not cool!