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How to upload files from google drive - stopped syncing in the middle and option disappeared

I was able to import files directly from Google Drive using the following directions (https://help.dropbox.com/create-upload/copy-from-google-drive), but at some point it stopped syncing (2000/8000 files imported) and the option to do this under the ellipsis disappeared.

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Accepted answers

jlmoore314

I ended up finding a workaround by exporting my google account and directly uploading to dropbox. Thanks for checking.

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Nancy

Hey @jlmoore314, and thanks for posting here.

As a test, can you please log in to your Dropbox account online via another web browser (or even via incognito window), and let me know if the "Add from Google Drive” button is missing from there, as well?

Do you remember if you received any kind of errors when the process failed after then 2,000 files mark?

Let me know.

jlmoore314

Hi Nancy, Thanks for getting back to me! I still have the same issue with other web browsers. I'm remembering that I renamed the created folder Uploaded from Google Drive to something else while it was trying to import everything, which may have caused it to stop. Besides that, I don't remember any error messages. I got a notification that 0 out of ~6244 file(s) couldn't be uploaded to dropbox.

Screen Shot 2023-07-18 at 2.28.37 PM.png

Walter

Hey @jlmoore314, sorry to jump in here, but I was wondering; is it possible that you were using another Dropbox account of yours (associated with a different email address) when the option disappeared?

jlmoore314

I'm pretty sure no because half the uploaded files are in the proper folder on my personal dropbox account. The sync just didn't finish and now I can no longer sync. Maybe I am misunderstanding your question?

Walter

Hey @jlmoore314, sorry for the late response; are you still having issues with this?

jlmoore314

I ended up finding a workaround by exporting my google account and directly uploading to dropbox. Thanks for checking.

Walter

No worries @jlmoore314 - I'm glad to hear you sorted this out in the end.

Let us know if anything else comes up and have a lovely weekend ahead!