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Dropbox won't open as I'm getting an error

I found that my personal files were ending up in a shared file (with an organisation I am part of). I have moved files elsewhere for now. Then I uninstalled Dropbox when I try to reinstall I keep getting the following message. I am using a Mac. I can log into account on the browser. I have spent hours today trying to sort. Siobhan

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dasty

the terminal does not show the password. The cursor on screen will not move, this is the correct behaviour. Just enter your password and press enter and then add the next line by copy/pasting and pressing enter again. Do this until you are finished with all the lines. After having pressed enter after the last line, reinstall the app.

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Walter

Thanks for your cooperation @Ricky sas

I've just sent you an email to the email address that's associated with your Community profile so please have a look at your inbox and we'll take it from there.

kennlu

Just upgraded to 2TB, downloaded and installed dropbox app, but it won't start after a few minutes loading and displayed error message box with the following. I tried to enable full disk access and accessibility under privacy and security, but the problem is still not solved.

bn.BUILD_KEY: Dropbox
bn.VERSION: 182.4.6427
bn.constants.WINDOWS_SHELL_EXT_VERSION: 64
bn.is_frozen: True
machine_id: d555a2f3-6ab6-5f79-b49a-1e7fc5246835
pid: 38795
ppid: 1
uid: 924697981
user_info: pwd.struct_passwd(pw_name='uqylu7', pw_passwd='********', pw_uid=924697981, pw_gid=411385356, pw_gecos='Yang Lu', pw_dir='/Users/**', pw_shell='/bin/CustomShellStaff')
effective_user_info: pwd.struct_passwd(pw_name='uqylu7', pw_passwd='********', pw_uid=924697981, pw_gid=411385356, pw_gecos=', pw_dir='/Users/***', pw_shell='/bin/CustomShellStaff')
euid: 924697981
gid: 411385356
egid: 411385356
group_info: failed
effective_group_info: failed
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/***'
appdata: '/Users/***/.dropbox/instance1'
real_path='/Users/****/.dropbox/instance1'
mode=0o40700 uid=924697981 gid=411385356
parent mode=0o40755 uid=924697981 gid=411385356
dropbox_path: '/Users/***/Library/CloudStorage/Dropbox'
real_path='/Users/***/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=924697981 gid=411385356
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=924697981 gid=411385356
parent mode=0o40755 uid=924697981 gid=411385356
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/pw/fw_z_3p14jd39vy45bh5jsl0vjvjbx/T'
real_path='/private/var/folders/pw/fw_z_3p14jd39vy45bh5jsl0vjvjbx/T'
mode=0o40700 uid=924697981 gid=411385356
parent mode=0o40755 uid=924697981 gid=411385356
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5467, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 520, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 123, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/36475923-5be7-4e20-9c15-b829112789a5’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/36475923-5be7-4e20-9c15-b829112789a5’.}

Megan

Hi @kennlu, sorry to hear about that!

If you haven't tried that already, could you try to quit the desktop app, reboot your computer and then relaunch the Dropbox desktop app again?

If this doesn't work, can I send you an email then?

Keep me posted!

kennlu

Hi Megan,

Thanks for the speedy reply. I did try to reboot the system too and still, it is not working. Feel free to send an email.

Thank you

Megan

I just sent you an email, @kennlu, I'll see you there!

kennlu

Hi Megan,

I just figured out a solution. I am describing it in a little more detail here for people who may have the same situation.

Situation:

When I start dropbox, it normally shows "starting" with the two blue boxes cycling. After several minutes, the error box pops up and dropbox closes itself.

Solutions:

1. I tried what Megan suggested in the other post to enable full disk access and accessibility for dropbox under privacy and security in the system settings.

2. While that doesn't solve the problem, I guess you need those accesses anyway.

3. During the dropbox starting stage, I went to the preference in the drop-down menu from dropbox, and I logged out of my account. Dropbox then quit.

4. I then restarted dropbox and logged in with my account. Everything went well then.

Thank you