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Make the share folder screen and file request password screens PROFESSIONAL

My organization uses dropbox Business and it's extremely embarassing when I send file requests to clients OR when I send them a password protected shared folder. Instead of seeing our logo branded (or even dropbox's logo which only appears very small in the top left corner) and any indication of professionalism or security, all they see is the image of a dinosaur whispering in someone's ear (when a shared folder) OR my name and "drop some stuff here." I can't continue file sharing this way with clients and need to switch to using One Drive so my clients will finally take us seriously.

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cakbots

The password pages are not professional. Nor is the File request page. Please add custom branding so we can send file requests and shared folders to clients.

Nancy

Thanks for posting here, @cakbots!

Since you're on a Business plan, you should be able to customize your file requests and add your own branding with these steps.

Can you please check them out and let me know if they help with what you'd like to achieve?

Keep me posted.

cakbots

Nancy,

Thanks so much for your reply. I checked in settings/team profile and I already have my company logo set up in external branding. Nonetheless, the file request still looks like this:

Screen Shot 2023-06-21 at 3.06.29 PM.png

Hannah

Hey @cakbots, since the screenshot you sent us, doesn't show the expected behavior your recipient should be seeing, can you try re-uploading your logo for branded sharing and refresh the page or try another browser, to see if that makes any difference?

cakbots

It's all greyed out and won't let me click on anything or make a change. The logo and company name are in there though (redacted from photo). I logged in anew from a different browser with no cookies and got the same result. Screen Shot 2023-06-23 at 9.00.11 AM.png

Hannah

Can you please try from this page in your admin console instead?

cakbots

re uploaded the background image and logo there. File request link is the same. Further, the "drag stuff here" (which is what it says on the file request website) is not something I can send my client when the whole selling point is professional 256 AES encryption.

cakbots

Even just "drag and drop files here" would be great. Why would Dropbox Business choose to have it say "drag STUFF here"? Verbiage aside, I still can't seem to get the branding to appear.

Nancy

Hey again, @cakbots!

Can you also try opening an incognito window on your web browser and attempt to add your logo to your file requests from there?

I'd like to see if that'll make any difference and help us isolate the issue.

cakbots

I did this in incognito mode and then created a whole new file request to test it. Same result. No branding. Thanks.

Nancy

Thanks for giving that a go, @cakbots.

Is it OK if we log a ticket for you then? We’ll need to take a look into your Dropbox account to assist further.

cakbots

Yes please do. thanks.

Nancy

Just logged a ticket for you, @cakbots! Please reply back to me, when possible.

Cheers!