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DropBox is stuck at the “Set Up Dropbox” screen when installing

After installing and Sign-In the Dropbox desktop app, the program gets stuck in the “Set Up Dropbox” screen. It's on my Macbook (Late 2009 13.3" OS 10.13.3).

I have installed and signed in several times but it always gets stuck there. How can I fix this?

See attached screenshots:

Screen Shot 2023-02-23 at 11.14.12 AM.png

Screen Shot 2023-02-23 at 11.17.32 AM.png

Screen Shot 2023-02-23 at 12.56.20 PM.png

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Accepted answers

burunduk

Hi,

Oh my, the mistake i've done was just stupid)
When the installation offered me to upgrade plan or sign out of paid services, i pressed cancel instead of "sign out paid services". I think you guys need to close window after that, because it just stacks on the Setup screen.

Thank you anyway!)

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Jay

Hi @Batata1, thanks for bringing this to our attention.

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

This will help me to assist further!

Batata1

Hi Jay,

No, I don't have any proxy, VPN, firewall, security software, or even ISP/router settings. Is there any way for me to identify if anything is restricting traffic? Or any error log I can access?

Let me know how I could help.

Thanks

Hannah

Sorry to jump in here, @Batata1.

Can you try to install the Dropbox application from using our offline installer, to see if you get a different behavior?

Batata1

Hi Hannah,

Thank you for contributing. I tried your suggestion of downloading and installing the offline installer. But the system again makes me sign in and then gets stuck at the same "Set Up Dropbox" screen while installing.