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Offered Dropbox Basic Extra Plan $1.99 month but can't find plan

I was recently offered a $1.99/month plan for 100GB while I was logged into Dropbox. Unfortuantely, I was on a plane so wasn't able to sign up in time. When I logged in later the offer didn't appear. I tried chatting to a sales agent online and they said I should have received an email which I don't remember seeing and may have gone to my spam folder. They weren't able to help and said I needed to log a ticket to get a specialist to look into this.

Unfortunately, as I am on a free account I don't have the option to log a ticket so what do I do?

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Accepted answers

maher1982

@JKell11

Kindly check this link. If you are still eligible for this plan, you will find your offer there :

https://www.dropbox.com/buy/basic-extra

All comments

Megan

Hi @syncer, thanks for posting here today!

Give me some time to check that with our Team, and see the info we have on our end and I'll get back to you the moment I have a response.

Thank you!

Walter

Hey @syncer, sorry to jump in here, but I just wanted to mention that if this is a valid promotion coming from us indeed, as a first step, could you please double check your email box and spam folders?

All of our promotional and tip emails originate from http://docsend.com, http://dropboxmail.com, http://em-s.dropbox.com, http://em.dropbox.com , or http://dropboxteam.com. You can type them on your search bar' and let us know if you can locate it.

Let us know what you find!

syncer

Hi @Walter and @Megan

I've checked my email and found one offering signup to the plan - the email is from May. The link takes me to https://www.dropbox.com/buy/basic-extra

However the message I get is:
You aren't eligible for this plan. Try another plan or contact support.
What do I do now?

Megan

Hi @syncer, happy Monday!

Keep in mind that we are checking internally for a solution and will get back to you as soon as possible.

Thanks!

syncer

Hi @Megan - Happy Mon to you as well!

It looks like the issue has been fixed as I was able to sign up using the link I provided above, today.

Appreciate your efforts in getting this resolved for me!

Megan

Awesome news @syncer!

If you need anything else, let me know!

Sam DBX

Happy to see that this is resolved!

If anyone is experiencing the same problem, know that we've spotted some minor issues when users ''dismiss the promotion''.

Please reach out to us or contact support so we can assist.

Thanks!

Rymdkejsaren

I came here to look for a plan like this. Where can I find an offer for that, please? I don't need 2000 gigs of space, nor to be paying the same as for Netflix just to have lots of space I won't use...

Mark

@Rymdkejsaren

If its available to you it will be at the link shown above

Miriam28

Hi, i have the same problem. I made a screenshot of the offer, so I could fill it in when I was at home. Now I can’t find it anymore.

Walter

Hey @Miriam28, sorry to hear you're having issues with this.

May we reach out via email to have a further look internally?

Miriam28

Hello Walter, thank you for your quick reply. Yes, you may contact me through email.

Megan

Hi @Miriam28, I hope you're doing well!

I just sent you an email, reply back and we'll take it from there. Thanks!

mbkitmgr

I too am getting offered the Basic Extra plan while logged into the website. I tried to locate details of the plan but cant find any specifics. Has anyone seen details - devices, storage, users, platforms etc. I've been DBX for many years now. I tried to get details via Chat and when the "attendant" was about to provide details the chat session got disconnected, they had not heard of the plan.

Megan

Hi @mbkitmgr, I hope you're doing well!

I'd be happy to do some digging with you, but I'd rather use an email for that due to the nature of the account-specific issue.

Would it be okay for me to reach out via email?

Let me know!

mbkitmgr

DBX-Basic Extra.JPG Yes, please.

Hannah

Thanks for the screenshot too, @mbkitmgr.

I just sent you an email, so we will continue there.

Cheers!

rooduction

2023-11-24 Dropbox Basic Extra 50GB.png

I am very happy about that! Dropbox finally offers smaller plans.
I just got offered a "Dropbox Basic Extra"-Plan for 1,99€/month for 50GB.
..., but it looks like it was 100GB half a year ago 😞

In my opinion 100GB would suit the price better than 50GB, as it is more competitive with "the great G."
(Who offer 100GB 1,99€/month and 200GB 2,99€/month as a small Service AND with discounts on yearly payments.)

KooTrek

I also just got the Basic Extra plan for $2.49 CAD for 50GB. Totally agree: offer the 100GB for that and I'd go for it. Happy with my 100GB with Brand G, anyway.

mliu

Hi there,

I'm having the same issue as everyone else. Could you please kindly help and contact me via email?

Cheers,
M

Hannah

Hey @mliu, thanks for reaching out to us.

Do you have a screenshot of the offer, so we can look into this for you?

punksinatra

I too was offered $1.99 for 50GB... been on the fence for a long time as a long time dropbox free user and was waiting for a good offer. if I get that $1.99 for 100GB billed yearly, I'de be all in since like I said been on the fence and contemplating about upgrading or buying from competitors like google drive, microsoft onedrive etc.

But since I've been a long time free user with 9GB if I had a choice I'de like to stay with dropbox

cn2acc

Hi Hannah,

I'm having the same issue as everyone else here. Could you please kindly help and contact me via email?

Many thanks.

Nancy

Hey @cn2acc! Hope you’re well.

Are you getting any errors, if you try to access the plan via this page perhaps?

Let me know, and we’ll take it from there.

chaba

i have the same issue. I cant access the plan.

Nancy

Hey @chaba! Can you please check the link provided in my previous post, and let me know if you’re getting any errors?

chaba

The link doesn't work 😞

Walter

Hey @chaba - sorry to jump in here, but could you clarify if you're getting any specific errors when accessing the link?

If so, a screenshot would be very helpful so please feel free to send us one.

While we're at it, did you try clearing your browser's cache or another browser?

cn2acc

Sorry for getting back to you late. When I tried to access the link, a pop up told me that the option is not available for me. Thanks for your support.

JKell11

Hi,

I have read this thread about not finding the offered Basic Extra Plan anymore and have the same problem.

https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Offered-Dropbox-Basic-Extra-Plan-1-99-month-but-can-t-find-plan/m-p/731738

Can anyone help me to get to this offer somehow again? I don't care if it is 50, 100 or 200 GB but a plan for ~24 Euro or dollar would suit my needs, especially when I am travelling and camera upload is active.

thanks

J.K.