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Zapier Team Spaces

Not having the ability to use our Zapier anymore because of being upgraded to Team Spaces is a huge failure IMHO on Dropbox's end. Please DropBox update your DropBox integration on Zapier to allow us to select if we want to move files to a Team Space folder. All our business tools we were using with DropBox are now broken.

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Third Party Integrations

Dropbox Business

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TomFrigg

I agree - this "upgrade" has broken many of our integrations. I am now investigating getting rid of dropbox altogether given there seems to be no easy fix.

Hannah

Hey @israelj and @TomFrigg, thanks for reaching out to us about this.

We really appreciate your feedback here, and rest assured that it will be passed along to our team.

Indeed, when you were upgraded to the team space version of Dropbox Business, the folder locations changed a bit.

If just relinking these 3rd party apps again is not enough to restore functionality, we do recommend reaching out to the developers of these apps.

They should be able to help you set up the apps again or modify the settings to allow them to work like they did before.

The 3rd party app developers can find everything they need to update their app here, and they can also reach out to our developer support.

I hope this helps!

TomFrigg

This response is incorrect.

Dropbox broke several of our integrations with the forced migration to the new folder structure and its not as simple as "oh just go back and map it again". We have used Zapier and Power Automate, which I know are 3rd party tools, but they no longer see the business folders.

So now we are have to manual copy files over to locations that are accessible on a daily basis. Dropbox has offered literally zero support when I've reached out to resolve this. Pretty unacceptable on the face of it and even more so given the amount of money we pay every year and for how long we have been customers.

We are quickly making our way to the door and will be cancelling our subscription in short order.

Nancy

Hi @TomFrigg, and sorry for jumping in.

I can understand your frustration on the matter. For this reason, I’ve passed your latest comments to our team, as well, so that they can see them.

adidat

Terrible, went from upgrading to dropbox teams, to breaking my entire back end with zapier, to having to switch providers. This is not something that can be fixed by zapier, as WARNING dropbox team folders can not be shared public (so that our freelancers and clients CAN NOT upload files into the folders auto generated by zapier when a service is ordered)

This problem is YEARS old, cant find anything on the matter

vivalamovie

It seems that this problem still isn't solved.

Walter

Hey @vivalamovie, sorry to hear about this.

Have you by any chance tried to disconnect the integration and re-connect it anew?

vivalamovie

Hey Walter, yes, of course. Logged out multiple times on both, Zapier and Dropbox. But since the problem seems to be the access to those folders, this also made no difference.

Nancy

Hey @vivalamovie!

Have you also been in touch with the developers of the third-party app you're using?

They should be able to assist with setting up the app again or modifying its settings to allow it to function as before. In order to do this, they can follow these steps. Besides that, they can also reach out to our developer support.

Hope this helps a bit.

toehmen

As far as I can tell this problem still has not been resolved.

Walter

Hey @toehmen, did you reach out to Zapier's devs for further assistance on the matter as previously suggested?

toehmen

They point the finger right back at Dropbox for making those folders inaccessible. The entire Teams adventure is misguided and has made nothing but a mess out of a perfectly good system, honestly. It's difficult and ridiculous to try to manage as an admin, it's complicated for my employees to use. Dropbox was simple and elegant, now... it's not so much.

israelj

Hi all,

Zapier just posted on their forum, on the post I was following about this same topic, that Team Folders is now supported. https://community.zapier.com/troubleshooting-99/how-do-i-select-shared-files-folder-in-dropbox-as-a-folder-path-11146?postid=105346#post105346

🎉