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I no longer have the option to scan a picture on my mobile.

The option to scan a photo from my camera roll is not there today(5/24). I used that feature yesterday(5/23) and I use that regularly to make pdf documents from pictures to save as receipts that I’m sent. Please tell me it’s coming back or I will have to find another program to use.

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Megan

Hi @Davisfarms, let's jump right into this!

Can you clarify the OS of the device you're using, along with the Dropbox version that you have installed there?

Have you tried uninstalling, then re-installing the app, just to check if the behavior remains the same?

Keep me posted, and we'll take it from there!

salilbhattarai

I have the same problem as well. i’m guessing the issues started when my iPhone12 upgraded from ios 16.4 to ios 16.5.

I can take a photo from the dropbox app to scan documents and convert them to pdfs but the option to scan photos from the photo app is no longer available.

Hannah

Hey @salilbhattarai, can you please let us know which version of the Dropbox app you're currently using?

salilbhattarai

version 330.2

Hannah

Thanks, @salilbhattarai!

I'm on the same version and I still have this option.

Can you tap on "account", then on the gear icon, then on "clear cache" and then restart the app, to see if that helps?