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DropBox won't finish the Set Up on Win10

Kapriss

Hello !

I downloaded the .exe and installed DropBox (I just reinstalled Win10 on my PC)

The first part went well but the Set Up process takes forever and gets nowhere... No error message, nothing...

The blue shapes keep dancing on the window on my screen

I reach my files on the site withour problem but the app won't install on my PC

No idea what to do 🙄

Kps

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Accepted answers

Jay

Thanks for the info, if the app is definitely not installed, then try downloading the offline installer (choose the appropriate version for your computer) and let me know how it goes.

All comments

Jay

Hi @Kapriss, thanks for bringing this to our attention.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Keep me updated with any progress!

Kapriss

Hi Jay !
Thank you for your interest in my post
I am on a Dropbox Basic plan for the time being and have no more than 3 devices connected - Actually only two right now as the app does not install on my PC, which is the problem I came here with...

So the first advice in the reinstall, namely “Uninstall the Dropbox desktop app from your computer” does not make sense at that point...
I have yet no Dropbox app on my computer and am precisely trying to get it !

😔

Kps

Jay

Thanks for the info, if the app is definitely not installed, then try downloading the offline installer (choose the appropriate version for your computer) and let me know how it goes.

Kapriss

@Jay, that worked beautifully !

Thank you, thank you !! 😄 😄

Kapriss

AVeenstra

This did not work for me, still having the same problem. I downloaded the 187 mg Dropbox executable in about 1 minute, but let the set up run for 7 hours yesterday using the standard exe and about 20 minutes this morning using the offline version. My Dropbox account has just under 700 mg of files - 71 mine and the rest shared. So, download speed is not the issue. Got any other suggestions?

Walter

Hey @AVeenstra, sorry to hear you're having issues with this.

Have you tried rebooting your computer and/or your router since you first noticed this?

If not, could you give it a go and let us know how it goes when you download the offline installer directly from this page?

Thanks!

AVeenstra

Doesn't appear to be working. I did both, rebooted my router, I turned my computer back off a second time this morning, trimmed my Dropbox files down from 700 megs to 140, and used the off-line exe version. Still have dancing blue boxes after about 15 - 20 minutes.

AVeenstra

Let it run for about 45 minutes then shut it off.

Walter

The storage space your files in Dropbox are taking up has nothing to do with installing the desktop app on your computer @AVeenstra

Are you getting any kind of errors perhaps? Could you send maybe send us a screenshot so that we can have a look too?

If you're running an antivirus on your computer, you could also temporarily disable it to see if it's somehow causing this issue.

AVeenstra

i have turned off my mcafee firewall and scanner. The set up asks me to upgrade, i select cancel, it then asks me to login to my account and then it does the dancing boxes. no errors, just, nothing but dancing boxes. How long should it take to set it up?

drop box.PNG

AVeenstra

Do i need to create a new Dropbox account with nothing in it or is it just not compatible with my system?

Kapriss

@AVeenstra What sort of subscription do you have ?

AVeenstra

Regular free subscription

Kapriss

@AVeenstra

In that case be sure to check that you have only TWO devices registered, if you already have 3, you can't install the app on a fourth one...

AVeenstra

I should not have any devices connected to the account. The one that was using it on died and i have recycled it. how do i find out how many devices it is promulgating to? I have looked in settings and manage account, don't see a list of devices anywhere.

Kapriss

@AVeenstra Sign in to your account on line

You'll find the list of linked devices under the SECURITY tab

AVeenstra

Thank you! That was the issue. It set up in seconds.

There were old PCs on the account.

It would be helpful if instead of dancing boxes, we got a message saying that you have too many devices on this account, go to security to review device list or upgrade here.

Thank you so very much for your time and for sticking with me!!!

Kapriss

@AVeenstra I'm glad it worked !

Others have helped me, I helped you, that's how the world should always go round !

Have a nice weekend !