Child Item

Dropbox update android

stephenbigcuddles

Dropbox will not allow files to be opened, says needs update. Cannot see how to update the app.

Find more posts tagged with

Mobile

Android

Accepted answers

Walter

You should be able to find the relevant option in the app's settings

@Luckystar1952

On your Android device, follow these steps:

1. Tap the menu icon in the upper-left corner of the screen
2. Select "Settings"
3. Select “Clear Cache”

Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

All comments

hmafooz

Can't open word* documents from my Dropbox app, android. Microsoft word app starts but can't open the file, gives error message "Dropbox update required. To update this file please update your Dropbox app"

I was on the beta app, there was no update available. So I left beta, and uninstalled. Then I installed regular Dropbox, and got the same error

Jay

Hi @stephenbigcuddles, thanks for bringing this to our attention.

In order to understand what you're seeing, could you attach a screenshot showing this error?

What types of files are you trying to open? What version of Android OS and the Dropbox mobile app are you running?

This will help me to assist further!

Jay

Hi @hmafooz, thanks for bringing this to our attention.

Could you confirm the exact version of Android OS and the Dropbox mobile app on your device?

This will help me to assist further!

stephenbigcuddles

Android 7.1.1

Dropbox 326.2.4

Trying to open word document or excel document

Message read 'Dropbox update required'

'To open this file, please update your Dropbox app's

Jay

Do you have the Word and Excel apps installed on your mobile device, which are required in order to edit those files?

stephenbigcuddles

Yes I do, everything was working fine yesterday but not working today.

Jay

Are you certain that the Word and Excel apps are running normally? Currently the minimum requirement for them is Android 9 or above.

stephenbigcuddles

Yes, they open files saved on my tablet.

hmafooz

Samsung Galaxy S20FE, android 13

Dropbox version 326.2.4

S-Etherea

Same issue here, Android Samsung Tab

rrierson

I have used Dropbox with Excel for many years now but starting today when I try to open an excel spreadsheet through Dropbox (this is on my phone. Samsung Galaxy S22) I get a message saying the following:
Dropbox Update Required
To open this file, please update your Dropbox app.

It has been updated. I have reinstalled the app and I'm still getting the same problem. If I open excel and navigate to my Dropbox file I am able to open and edit the file this way but I would prefer my original way of doing it if I could be guided to a fix. Thank you in advance.

st888888

same here. anyone who why?

Nancy

@S-Etherea, can you let me know what’s the app version of the Dropbox app running on your mobile device?

Besides @stephenbigcuddles, are you all having this issue with both Word and Excel files on your Dropbox account or just with one of the two?

stephenbigcuddles

Dropbox 326.2.4, issues with both word and excel.

Nancy

Thanks for the updates @stephenbigcuddles, and hi @rrierson and @st888888!

Can you please try to clear your Dropbox app’s cache and reinstall it on your devices? Are you seeing any difference after that?

rrierson

I cleared cache, data and reinstalled and it is now working. Thank you!

Luckystar1952

I have version 326.2.4 Dropbox app on my android phone. All of a sudden, every time I want to open something from the Dropbox app into Word, I get a message that I need to update the Dropbox app. I still have plenty of space in my free account, and don't want to upgrade. I do not see anywhere to UPDATE (not upgrade) the app. Can someone help?

Walter

Hey there @Luckystar1952 , thanks for flagging this with us.

Could you please clear the app's cache and let us know if this persists?

If it does, I'd appreciate a screenshot too.

hmafooz

Clearing Dropbox app data and cache helped solve it for me too. I had thought uninstalling and installing would have solved but it didn't work, but clearing data did

st888888

done. now its ok. thanks

st888888

clear cache, uninstall app and re install back. all wotking fine now. thanks

Luckystar1952

Mine is a new Samsung phone. Maybe someone from.Dropbox could address this issue.

Luckystar1952

Samsung seems to be the common denominator here.

Hannah

Hey @Luckystar1952 , thanks for your input here.

Have you tried any of the troubleshooting steps in this thread, to see if they help in your case?

stephenbigcuddles

Clearing the cache has worked, I can now 'open with' from Dropbox.

Hannah

Thanks for the update here, @stephenbigcuddles!

Happy to see that this was resolved for you and if you need anything else, please let us know.

Luckystar1952

How do I clear the Dropbox cache. I have the app and thus website.

Walter

You should be able to find the relevant option in the app's settings

@Luckystar1952

On your Android device, follow these steps:

1. Tap the menu icon in the upper-left corner of the screen
2. Select "Settings"
3. Select “Clear Cache”

Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

Luckystar1952

Thanks. It worked.

Luckystar1952

Thanks. I did that and it worked. I have a Samsung Galaxy S23+. Seems like the issue affected all Samsung users.