Follow folder option grayed out - shared folders, business account

Hey @nrf, thanks for bringing this to our attention.

Do you see the same behavior while using other browsers as well?

Make sure to try a private browsing window too.

Let me know how it goes.

Same thing happens with Edge, Firefox, and Chrome Incognito mode.

More weird stuff. After checking whether I could get the Following option in Edge, Firefox, and Chrome Incognito (no luck with any of them), it started working again - about an hour later - in regular Chrome.

Next I did another repeat of the sequence of unchecking all notifications in Preferences, applying the settings, checking to make sure Follow was no longer available, re-checking all notifications, and applying the settings. This time, even after letting it sit for a good half hour so the settings would refresh, the Follow option did not reappear. So I went back through the sequence of checking for Follow capabilities in Edge, Firefox, Incognito again. No luck in those and no luck in regular Chrome. Screen refresh - no luck. Restarting again now and will report back.

Restarting didn't restore the Follow option this time either. I'll leave Dropbox up on my browser and see if changes kick in overnight.

Any ideas on what could be turning this function on and off?

Thanks for the update, @nrf.

At this time we don't really know why this might be happening, but please do keep us updated on this, and if the issue persists, we can definitely look further into it.

Was there ever any resolution to this? I’m having the same issue.

Jay

Hi @Not Your Average Karen, what types of folders are you experiencing this on? Shared folders, team folders, or any other kind of folders?

Shared folders. I used to be able to see the feature, now it is greyed out.

Walter

Hey @Not Your Average Karen, sorry to jump in here, but could you let us know if this persists after clearing your browser's cache and on other browsers, preferably with no extensions or plugins running?

Also, may I ask if you're using an individual account or if you're part of a team account?

Nice nickname by the way!

Ha ha Ty!
I tried on chrome on my PC and both chrome and safari both on my MacBook. I did have extensions running tho.

It began with the ppl I shared the link with letting me know that they couldn’t use the follow option I had made a screen record showing them how to do it…so I then checked it on my end.

I made the recording a while ago, I can check the date if needed, just lmk.

I have an individual account, not upgraded.

I will try again tomorrow on those devices, but I just tried on iPhone via safari and it does the same thing.

Jay

Thanks for the info, keep us updated!

Update: It isn't greyed out today!

Walter

Glad to hear it's sorted now and thanks for keeping us in the loop too @Not Your Average Karen

See you around the Community and take care!

It's not sorted out for me! If anyone else has a suggestion let the world know please.

Megan

Hi @nrf, your initial post happened more than a month ago.

Do you still follow the same inconsistent behavior on all browsers, with the Follow button grayed out here and there?

Hi Megan,

The problem is not intermittent but consistent. Once the setting initially greyed out it has not reactivated despite me resetting the permissions settings as described in my previous posts.

I just checked again on my PC (Chrome, Edge, Firefox) and Mac (Chrome).

If your tech support people want to videoconference and troubleshoot live I would spend some time with them - a fix would save me lots of time emailing my higher-ups whenever I add info to their folders.

Nicole

Hey @nrf, thanks for the additional info here.

Is it okay if we send you an email, so we can look into this internally?

Sure.

Thanks @nrf, I just emailed you and we'll continue there!

petieboy778

I was able to solve this problem for a folder that belongs only to me, so I would recommend practicing these steps on a folder that belongs only to you first, to get practice:

Step 1: Log into dropbox on the web or click on the globe icon just to the right of the folder icon up there...

and then click on "Home"

(For me, the folder I wanted to follow showed up as a "Recent" one.. if it's not recent, do what you need to do to get it to show up as a "Recent" folder.)

Step 2: When you see the folder you are interested in, hover just to the left of the "..." and "share" will appear:

(or both "Share" and "Open" may appear...)

Click on "Share".

Step 6: Now, when you go to click on the "..." to the far right, you'll be able to click "Activity" and "Follow" (I hope!) It's no longer grayed out!!!

Step 7: It'll give you a little menu of what you want to be notified about. Here's how mine was set...

(Optional Step 8: To test it, click the "..." and "activity" and "following" and this time, unfollow it just to prove to yourself that this feature actually works!)

(Optional Step 9: Okay, go back and toggle it back to following... I hope when you try to follow it again, it actually works!)