Changing dropbox email, requires reindexing of entire dropbox.

Question

I have a 1.5TB drobox filled with millions of files.
I have had to change my email once and it was a nightmare. Dropbox needs to be signed out of, resigned back into, and to do this requires dropbox to re-sync and re-index all the files. During this process many files become unavailable, sometimes for hours at a time.

Guys I like you, but you need to fix this.

Hannah · Answer

Sorry to jump in here, @triangle4.

When you change your email address, your connected devices should show this change automatically, so this is kind of strange indeed.

Did you restart your computer after changing your email address, to see if that helps?

triangle4 · Answer

This is the second time I have changed emails. Both times the emails have been fully changed in both browser, and on mobile.

Emails both times have been properly verified and confirmed.

The change does not reflect on the pc app.

Nancy · Answer

Let’s take a closer look to see if the updating process was completed successfully.

When trying to update your email address, did you do so by following all of the steps described here?

At the end of the process, did you also verify your new email address by logging in to it and clicking on the "Verify your email” option?