Sort by name not working on DropBox app for Mac.

Hi @JamesOBVDS, thanks for bringing this to our attention.

Could you try selecting that specific column with your folders (the second one) and sorting the files and folders by name?

Keep me updated with any progress!

JamesOBVDS

hi, thanks for your reply. I have tried that, it doesn't make any difference, the folders and files still stay in the same random order. For every other way of organising available in that drop down Finder menu, they change and arrange themselves as they should, but for some reason with 'Name' it doesn't make any difference.

Screenshot 2021-12-08 at 16.54.58.png

Do you experience the same issue when quitting the Dropbox desktop application and sorting the files again?

JamesOBVDS

Yes, it is the same when i quit and reopen.

James

Thanks for the info, I'd recommend getting in contact with the support team directly for further assistance.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

soid

I have the same issue

EmreCengiz

Is there a solution for this in the meantime?

Hey @EmreCengiz, welcome to our Community!

How are you currently sorting content on your device? Have you tried what my colleague, Jay suggested above about sorting your files and folders?

Any screenshots you might have are definitely welcome.

Thanks a bunch!

EmreCengiz

I realized that the problem only occurs when I use the column view in the Finder. But as soon as I switch to the list view, sorting by name does not work. I have attached images.

List viewColumn view

Hi @EmreCengiz, this seems to be related to Finder itself, and not Dropbox, since Dropbox doesn't control how files are sorted within the Finder window.

rljohnsn

@Jay Your response is patently false as dropbox managed directories are the only ones that do not follow Finder sorting. It's clearly a dropbox issue. Multiple users acknowledged it and provided screen shots.

Sean S.14

Confirmed. Sorting is broken in finder ONLY within the Dropbox folder on Dropbox v171.2.311 on MacOS Ventura 13.2.1 on Intel processors. I cross tested on an M1 Apple Silicon processor, also running Dropbox v171.2.311 and MacOS Ventura 13.2.1 and file sorting within the dropbox folder works as intended.

All of the usual troubleshooting steps were done - rebooting Dropbox, rebooting the computer and re-installing Dropbox. The issue appears specifically with Intel based Macs.

I experience the same issue. Sorting not working on columns but in all other views it does via Finder. Contrary to Sean S.14, I run an M1 chip in MacOS Ventura 13.3.1 (22E261) with Dropbox version v171.4.6182. Therefore it seems to be not only on Intel processors.

Restart, reboot etc. was done and the issue persists.

Walter

Hi @Haumann, thanks for flagging this with us.

Would it be OK if we reach out via email to have a further look internally?

Sean S.14

Happy to help as well Walter. Let me know.

Hannah

Hey @Sean S.14, Walter was actually referring to user @Haumann, is this another one of your profiles as well?

If not, can you please update your macOS to the latest version, to see if that helps?

Yes, feel free to reach out.

Hi @Haumann, I just sent you an email, I'll see you there!

kurtisahughes

Hey Folks,

I just ran into the same issue. The fix is quite easy actually, first choose the folder that you want to sort by name, next click the circle with 3 dots in it, then click "show view options". Next choose sort by: name, that's it! enjoy

Just tried and does unfortunately not work for me via Finder.

Walter

In that case, I'd recommend getting back to your open ticket about this issue and reply to my colleague's email to continue investigating this @Haumann

Let us know if you have anything else to add in the meantime.

risikoraphi

I think I figured it out. I had the problem in Dropbox and Google Drive Folders in Finder and now it's working again.

In finder, navigate to the top-level folder, then go to "View" > "Sort By" > "Name"

Awesome news @risikoraphi!

If you need anything else, let me know!

The issue still persists. Reach out to me for more information.