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I can't login without changing my password

When I try logging in, I get a message "We sent a code to blank@blank.com and any devices you’ve linked to this account. Enter the code to continue. I never get an email. When I try logging in and then click "lost password", I do get the email, change my password and can then login. I've tried both methods 6 or so times. Normal login never works, it doesn't matter what browser I use, so I've ended up resetting my password 6 or so times.

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Jay

Hi @David Weisman, thanks for bringing this to our attention.

Are you logging in on different browsers, locations, with incognito mode, or using a VPN by any chance?

Could you try adding no-reply@dropbox.com to your contacts list to see if this helps?

Keep me updated with any progress!

David Weisman

i have tried this on Vivaldi, Firefox, Brave, Google Chrome and Safari. I do not use private mode, I do not use VPN.

Since I get an email response 15 seconds later when I try "forgot password," I'm skeptical that changing my contacts will do anything, but I am willing to give it a try (btw, I check spam folders on both web and POP).

So address book on... web email? pop client? dropbox? desktop contacts? somewhere else?

I tried logging just now and then used "forgot password"

Thanks,

David

Nancy

Hey David! I hope you’re doing well and sorry for jumping in.

Just to clarify; did you add no-reply@dropbox.com to your email contacts, and you’re still unable to receive the 6-digit code?

David Weisman

I have added no-reply@dropbox.com to my Roundcube Webmail.

This was an unnecessary step, as I have selected "forgot password" 8 times (and counting), and the emails for password reset came from no-reply@dropbox.com (8 times and counting)

Thanks

Megan

Hi @David Weisman, I see!

Can I send you an email, in order for us to have a closer look into this?

David Weisman

Please do, thanks.

Nancy

Hi again, David!

I just logged a ticket for you. When possible, please reply back to it, and we’ll check this further.