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Missing files after syncing

Hi all

i have a dropbox basic account and I use it to back up files from an app called Songbook. I use Songbook to store files of songs with lyrics and guitar chords which I then sync to Dropbox as a back up of these files.

The last time I synced Songbook with Dropbox I noticed that there were nearly 200 files missing in my Songbook app the next time I used it.

I am reluctant to try and sync again in case the same thing happens.

Any suggestions or advice on how to avoid this most welcome.

Thanks

Chris

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Jay

Hi @Chris I.5, thanks for bringing this to our attention.

Are you syncing the files by manually moving them into the Dropbox app, or is the app syncing them for you?

This will help me to assist further!

Chris I.5

Thanks for reply.

I am clicking on the sync button in Songbook app to sync all my files from Songbook to Dropbox

Not sure if it’s something I am doing wrong but it seems to be the only option available.

Didnt realise I could manually sync files

regards

Chris

Jay

Manual syncing is generally for files in the Dropbox folder, however, when using third party apps, their functions may differ slightly on how it's done.

Given this, it isn't possible to know why the files were deleted during the sync. Have you tried contacting the app developers for further assistance on this matter?

Chris I.5

thanks for reply

I did contact Songbook but they weren’t very helpful basically saying they didn’t have any control over Dropbox.

Just to clarify are you saying I should manually sync from Dropbox to Songbook as I have been doing it the other

way round?

Thanks

Jay

The manual sync was just a suggestion, since I don't know how Songbook functions, so it most likely won't work if done incorrectly.

If files were deleted from their app, then there isn't much we can suggest. If there were deleted files on Dropbox, you'd be able to view them from this page on your account.

Chris I.5

Thanks for reply.

it’s ok as I have backed up Dropbox on my laptop, it just means I’ll have to go through them all manually and download

them again, but that’s fine.

thanks again for your help

Regards

Chris

Jay

Glad to have helped out a little. If you have any further queries in the future, feel free to message back.

Enjoy your week ahead!

Chris I.5

And you

Chris I.5

Hi Jay

further to our discussion yesterday. I have been in touch with song book again who suggested resyncing with Dropbox

which I did and the good news is that my files are now back in Songbook. Not sure what happened previously.

I have noticed that on my Dropbox account a lot of files have leaked out of the folder they should be in.

is there a way to manually move them to the correct folder in Dropbox?

Many thanks

Chris

Jay

Glad to hear that Songbook is working again.

Regarding the other files, you can try moving them back to the correct folder. Are these random files or entire folders that have been moved? IS this related to the Dropbox Backup feature?

Chris I.5

thanks for reply.
How do I move the individual files back into the main folders. Can I move multiple files all at once?

not sure if they are random files or if it’s connected to the back up but they appeared in Songbook yesterday in a file called without category, all my files in songbook are in four folders and categorised but when I got my files back yesterday there were about 700 that weren’t categorised so I have had to go through them and delete duplicates or re-categorise.

best regards

Chris

Jay

Yes, if you're viewing files on the site or on your machine, you can move them in bulk.

As to how the moving of the files would affect Songbook, I can't be certain.

Chris I.5

Ok thanks for reply but there doesn’t seem to be an option to move them in bulk as far as I can see

Jay

Are you moving the files via the site or your computer?

Chris I.5

Moved the files back to the folder they should have been in by using my Dropbox account on my laptop.

All seems ok but I am a bit reluctant to sync the files again from my ipad as its taken me ages to sort this out.

Would I be better off deleting all the files on my dropbox account and doing a clean sync from my ipad bearing in mind what happened last time I did sync.

Is there any way of finding out how many files are in each of my folders on dropbox?

Many thanks

Jay

Currently, there isn't a way to see the number of files on your account or in each folder.

It depends on how you want to sync the files, since I don't know how Songbook works overall, and how is syncs from the iPad.

Chris I.5

Ok thanks for your help