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I need help identifying an unknown Dropbox charge.

Hi, I have an unknown dropbox charge that appeared on via paypal.

I have checked the bank statement and all it says is : PAYPAL *DROPBOXINTE 000000000

so it does not work if I input it in the Credit card/account online checker tool on your website. The paypal transaction ID is also in the wrong format and that ID does not work in the checker tool.

i can give you the transaction ID on the paypal, date and paypal account via email.

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Accepted answers

Megan

Hi @justine13, I am sorry to hear about this, but I'm here to help.

Is there any change that you have two Dropbox accounts?

You can also check out our self-serve lookup tool. That'll help you identify where the charge is coming from.

Can you give this a go, and let me know of any updates?

All comments

Jay

Hi @_Pal1, thanks for posting on the Community.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Trel

hey everyone,

I used to have an email address for all my subscriptions including Dropbox. I was sure I cancelled my Dropbox subscription, but I’m still getting charged $15,99 on my debit card. Unfortunately, I don’t remember the address I used for the Dropbox account and can’t seem to find the 12 digit transaction ID on my bank statement. All I’m seeing is a 7 digit alphanumerical code on the Dropbox line item followed by 12 numbers (tried using them but nothing came up). I’m either getting charged for my old dropbox account or someone used my card without my authorization.

Can anyone help ?

Megan

Hi @Trel, I hope you're having a wonderful Thursday so far!

Would it be okay for me to contact via at your Community linked email?

I'd be happy to look into this for you!

justine13

Hello, I have been encountering a Drop Box problem for a few months, I have been taken from a Business offer that does not exist.

A few months ago, I took a business trial offer (with first month free) and then I started to be charged. So far, so good.

But when I wanted to cancel, I couldn't find my invoices or my Business offer anywhere, I was still on a free basic offer.
I couldn't find a solution to cancel so I deleted my account in July.
And here I am again debited from € 19.99 in August for a non-existent account. I can not find any solution to stop this, I had to create a new account to send you this message. Can someone help me please.

Megan

Luc Fortin

Hello,
We had a payment of 179.23$ on our credit card from Dropbox and we don't understand why, as we no longer have a subscription.

Please get back to us quickly,

Luc Fortin

Megan

Hi @Luc Fortin, how are you today?

Can you please try to locate the charge using the steps I provided in this thread?

Let me know what you find.

Gertie32

I have been charged £95.88 dropboxinte 35314369001 which I did NOT authorise

Gertie32

I have been charged 95.88 not authorised by me

Walter

Hey @Gertie32, sorry to hear about this.

May we reach out via email to have a further look internally?

Let us know and we'll use the email address that's connected to your profile here, on our Community.

JanS

I have an identical issue, which I just detected in the process of going through bank statements. I have been charged twice, in October 2021 and again in October 2022.

Thank you for your answer about the best way to proceed and have submitted a request on the support page.

I am hoping this matter will be resolved in a timely manner.

Walter

Hi there @JanS, sorry to hear about this.

You should be able to get in touch with our support team through this form.

Just make sure to use an incognito window without signing into any Dropbox account and fill out all the relevant information along with an email address we can reach you at.

I hope this helps!

JanS

Unfortunately my browser, Safari, doesn't recognise the link to the form, so I can't open it. Just checking this is genuine before I try it again on Google Chrome.

JanS

Rich

@JanS wrote:
Unfortunately my browser, Safari, doesn't recognise the link to the form, so I can't open it.

Try it again, please. There was a problem with the link in @Walter's reply (it was incomplete). I've corrected it.