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Can't access on Drop Box desktop on my MAC with Monterey i can't LOGIN

stefanosky71

Can't access on Drop Box desktop on my MAC with Monterey i can't LOGIN i can't insert my username or password .

If i try to force on app to login there is not any responce from app.

And is impossible digit my username and password.

Only i can access on web page whit my credential.

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Setting Up the Apps

Desktop

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Mac

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Accepted answers

Jay

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

All comments

Nancy

Hi @stefanosky71, and thanks for posting on our forum!

Do you mind uploading a screenshot of what you see exactly when trying to sign in to your desktop app? That’ll help me assist you further.

Just make sure your email address is hidden.

Let me know when you’re ready.

stefanosky71

I attach the screenshot drop box desktop for mac not permit to access my credential and not access to the service. Schermata 2023-03-24 alle 09.51.15.png Schermata 2023-03-24 alle 09.11.57.png

Jay

Hi @stefanosky71, is this a new installation on this device, or was there a recent OS or Dropbox desktop application update?

stefanosky71

This is a migration from an old computer with High Sierra to a new computer with Monterey whit assisted migration tool of Apple.

All work good only this software is not able to start.

I try to unistall drop Box and replace whit a new version.

I try to remove all preferences of drop box .

If a create a new user on this machine the app Drop Box Desktop in this new ambient works fine e require authentication.

Jay

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?