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URGENT - Dropbox has created a new Dropbox folder.

Hi,

I restarted my mac, and when it booted up, Dropbox started to download a WHOLE NEW COPY of everything in my machine. Now I don't know where my latest versions are, and I'm running out of space.

Please see attached.

Running latest versions of MacOS and Dropbox.

WHAT is happening with dropbox? I've been paying for this for 10+ years and it's never been this buggy.

Screenshot 2023-03-22 at 14.58.36.png

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fedeboraxx

Will this happen every time I restart my computer?

alan_H

there is a folder now called .tmp.driveupload which appears to be transferring all my Dropbox files to Google Drive.

this is a MAJOR problem for both security and storage space

Neither Dropbox nor Google can tell me why or how to prevent it

Anybody know what is going on?

Megan

Hi @fedeboraxx, let's jump right into this!

Is it possible that you just joined the Dropbox for macOS update, where the Dropbox folder must be located in ~/Library/CloudStorage?

Was your Dropbox app updated to the new macOS prior to this incident? Also, what is the app's syncing status as we speak?

Also, @alan_H, you mentioned that you have a .tmp.driveupload that's causing you trouble. May I ask where this folder is located? Is it inside your Dropbox folder?

Also, how exactly is this folder transferring your Dropbox content, to Google drive?

Keep me posted, and we'll take it from there!

alan_H

Yes, the folder .tmp.driveupload is inside Dropbox

If I knew how/why it was transferring to Google Drive I could stop it

The name suggest that somehow Google Drive has added a folder to Dropbox

fedeboraxx

Not sure what you mean by:

Is it possible that you just joined the Dropbox for macOS update, where the Dropbox folder must be located in ~/Library/CloudStorage?

I've used DB for over 10 years.

And my dropbox is now syncing. Not sure what it's syncing

fedeboraxx

Dropbox is now constantly making files online-only, even after I've right clicked to make them offline. And in the process of re-downloading them the app is hogging all my mac's resources. Do I need to start looking for an alternative? Every issue I've had has not been resolved, and customer service is being very slow. Please sort this out

Jay

Hi @fedeboraxx, could you check the Dropbox desktop application to see the current location of the Dropbox folder?

fedeboraxx

/Users/username/Library/CloudStorage

Jay

Okay, so you're running the newer version of the Dropbox desktop application for Mac OS.

When you right click the files to make them available offline, do they get a green icon with a white tick in it?

fedeboraxx

No more green icons, just this new cloud image:

Screenshot 2023-03-23 at 10.48.20.png

Jay

The cloud icon means files are online-only, while no cloud means files are available. To be available offline, they need to be marked as such.

Could you take a screenshot of Finder showing the context menu for the file that it's available offline?

fedeboraxx

I get it. The issue is that I'm marking files to be offline, and then Dropbox forgets this and makes me do it all over again.

Screenshot 2023-03-23 at 12.05.26.png

Jay

Could you try reinstalling the app, without uninstalling it first, by using this link.