I've never used dropbox and now it says its full and need to upgrade. So i presume the app came with my new laptop, last year. Now that i need it for uni its says its full, but there is no content anywhere. HELP!
Hi @Celemorante, thanks for bringing this to our attention.
Is it possible that you have a computer backup or external drive backup running on your account?
This will help me to assist further!
The link I provided in my post would direct you to the page to see if there's any backups running.
This link below should take you to your backups page.
https://www.dropbox.com/backup/all
That's right, you can disable your external drive backup, and this will delete it from the account, freeing up the space.
https://help.dropbox.com/organize/how-to-use-dropbox-backup#disable
This won't affect the actual external drive connected to your computer.
No worries, glad to have helped out! If you need any further assistance in the future, please let me know.
Enjoy the rest of your week!
