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Rollout of new Mac Ventura Dropbox folder location (~/Library/CloudStorage) still ongoing?

Hi, I'm on Mac OS Ventura (13.0.1) and Dropbox v162.4.5419 (with a Dropbox Plus subscription) and everything is working smoothly... but, my Dropbox folder is still in "~/Dropbox"

As I understand it, the rollout of the move to ~/Library/CloudStorage is independent of Dropbox version number and is being coordinated user-by-user, so it's correct that some of us are still waiting to be prompted to make that move or have I been left behind?

Interested to hear if others are also still waiting. Many thanks.

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Accepted answers

Hannah

Hey @iancackett, thanks for posting your question to our Community!

We are indeed currently still in the process of rolling out the updated Dropbox for macOS app, which will provide full support for online-only files.

The update will not be rolled out to all Dropbox users at once, but rest assured you will receive a notification to update the app in the coming months.

To keep up to date with what is happening with the rollout, you can visit this page.

Let me know if you have any questions.

All comments

Hannah

Hey @iancackett, thanks for posting your question to our Community!

We are indeed currently still in the process of rolling out the updated Dropbox for macOS app, which will provide full support for online-only files.

The update will not be rolled out to all Dropbox users at once, but rest assured you will receive a notification to update the app in the coming months.

To keep up to date with what is happening with the rollout, you can visit this page.

Let me know if you have any questions.

Martin R.19

Yes, same here (161.4.4923)...waiting...and preparing for a possible move to Sync.com or pCloud if Dropbox will not reduce plans...

celina e.

I have a similar issue. I cannot change the location of Dropbox. And also I can no turn the online only files to Available off line! It´s crazy. Everything goes online all the time. I cannot take control on my Dropbox.

gamespace

Same for me, files go randomly online (on my Mac with Ventura) and they should stay offline. Beyond frustrating!

miguelfvega

Same problem here. I used for a decade Dropbox as part of my workflow for availability and backups of my daily working files... I had to stop using Dropbox since they were only on the cloud, WTF. Hope they change this sometime.

skillet

How is this an upgrade by everything I read this is a downgrade. https://help.dropbox.com/installs/macos-faqs

This is not an upgrade at all this is a massive headache and just caused me hours and hours of work to recreate several symbolic links and issues across multiple OS since I can no longer upgrade some of my computers. There is nothing here that is beneficial and should be called a downgrade. Seeing packages as folders is not something I want and is not a feature I can do that with right clicking already. Please explain yourselves a bit more because other applications allow this, and dropbox currently works without this "upgrade." This is one of your most lame releases yet.

Martin R.19

@skilletWhat you can blame Dropbox for is poor communication and their delayed activities. But now they are finally just adapting to Apple's API requirements. You can neither blame Apple for their security improvements. I understand the frustration, because I was affected the same way, but I found alternatives meanwhile, but I cannot publish them here, because Dropbox deletes such posts that cheer for competitors. Off topic: I have completely deleted Dropbox from all devices now that Boxcryptor is no longer officially supported. I need zero-knowledge encryption! So I can no longer follow the progress myself, but today my brother finally got the request to move the Dropbox folder location. He did it after completely emptying the local Dropbox folder with selective sync, unchecking all files. This will speed up the move process and avoid file chaos on your Mac simply because there are no files in the local Dropbox folder at that time. Once the Dropbox folder move is complete, you can undo the selective sync and download everything back to your Mac. I know this will not solve your problems, but it will at least ensure that Dropbox does not create a mess on your device.

Jacques Simard

I need help Please, cannot find my files

Thanks

Megan

Hi there, @Jacques Simard, let's get into this!

Can you kindly give me some additional info, as to what you're experiencing?

You mentioned that you can't find your files. Are you checking locally, in your Dropbox folder or online? Where did you see these files before?

Keep me posted, and we'll take it from there!

tomabarker

Hi there

Is there any more news on the update to fix the issues mentioned in this thread? It is now mid-May and there hasn't been any update since December last year?

Tom

jaohar

Hello, are there any updates on this issue?

mwhdvm

I found this enormously frustrating also. Your files are now in /users/youraccount/Library/CloudStorage/Dropbox. But wait you say, I don't see that folder! Well, that's because it's a hidden folder. So helpful Apple! So to see that folder you must be in Finder and hit CMD-SHFT-. (period). Then you'll see the hidden folders. Then if you use a 3rd party file viewer you can drag the Dropbox folder into the Favorites on the left and start to use it like you used to.

My situation was made even more frustrating because I bought a new Mac and restored my TimeMachine backup to the new Mac and it put everything where it used to be. My old Mac couldn't be updated to Ventura. So for weeks I was saving files and working out of the old Dropbox folder which was in no way syncing to Dropbox while I had Dropbox installed and it was syncing to the secret CloudStorage folder that I had no idea existed. This has been a royal mess and I expect much more of Dropbox than this!

mwhdvm

Also, I'm super frustrated about the forcing of files to be stored in the cloud. I have manually right clicked on folders I want downloaded, and it shows a green checkbox and still every file inside has a cloud with an arrow - none of them are local, all in the cloud. HOW DO WE MAKE THIS WORK??? This is ridiculous that the option to turn of cloud only storage is not available.

If I can't fix this easily soon, I'm going to be leaving Dropbox after over a decade of being a devoted user.

Nancy

Hi everyone! I hope you’re all doing well.

You can check this Help Center article for more updates on this and the expected timeline. Other than that, whenever the update is available for your Dropbox app, you should receive a notification on your computer to install it.