Cannot access any files via "Files" Application of iOS 16

Question

I cannot access any files in my Dropbox, via "files" app in iOS.

I'm using iPadOS 16.3.1 (iPad Pro) and iOS 16.3.1 (iPhone)

My Dropbox version is 316.2 (the latest version)

To be specific,

I have Dropbox icon on my files app and can browse all the hierarchy and files,

but when I click any file in the list, it is not opening and keep saying that

"Couldn't communicate with a helper application. Try your operation again. If that fails, quit and relaunch the application and try again."

So I tried quit and relaunch, and even I did re-install and re-login for Dropbox, but still doesn't work.

mza1 · Answer

This is now working. I’m running iPadOS Beta 17.4 and the latest version of Dropbox

Jay · Answer

Thanks for the info. At this point, I'd recommend you get in contact with the support team directly for them to investigate this matter further on their end.

1623990 · Answer

Thanks for your reply, and I tried all the steps you suggested.

However, unfortunately, it is still not working.

FYI, I'm a "Dropbox Plus" subscriber,

and attached a few screenshots of the steps you suggested.

Detaching Dropbox from Files appLogging out from Dropbox
Re-installed Dropbox app.Logging in to Dropbox
Successfully logged inMy connected devices
Still having the same problem.