Child Item

Dropbox Paper has gone all weird

Anyone else had Dropbox paper go weird on them? Logged in and suddenly all the folder system and gone, I had no files showing on the main tab - and all paper files have been migrated into a document called "Migrated Paper Files". Has dropbox paper gone?

Find more posts tagged with

Error Messages

Dropbox Paper

AcceptAnswer

Accepted answers

All comments

Megan

Hi @SirLothar, I'd be happy to help!

Where are you when you try to locate your Paper files: on the paper.dropbox.com site, or when you visit dropbox.com?

Any screenshots will be helpful, so I can have visual.

Keep me posted!

SirLothar

Hi Megan,

Well... apparently I've been migrated to the 2020 Paper Design... (even though it's 2023!) which looks remarkably like an old Windows 3.1 folder interface... which looks awful and makes me want to switch to something else.

Where have all the left hand files gone for example?

Where have all the left hand files gone

Walter

Hey @SirLothar, sorry to jump in, but can you navigate to the menu button on the upper left or your page and select Paper from the options there?

It should look like this:

SirLothar

Yep - and that's the page I get taken to - via the menu options you highlighted. It seems like the whole left hand menu bar has disappeared listing folders and docs.

Walter

Since you're on the 2020 release of Paper now, all new Paper docs will be created and organized like any other files on dropbox.com.

Are you having issues with locating any of your previously created Paper docs @SirLothar?

SirLothar

Main points:

* It's Feb 2023 - why have I now been moved to some sort of 2020 migration?

* All my "recent docs" disappeared

* I have no way of actually navigating into any files or folders (left hand blank grey bar)

* The only way I can find is to go to Dropbox main home (the file system itself) and then attempt to navigate an unwieldy file structure to try and find the paper files.

Hannah

Hey @SirLothar, if you use the search bar in your "all files" page to search for your Paper docs, does it work?

SirLothar

Yes - it finds them but the whole directory structure / interface is completely messed up making it a real pain to navigate or even create a folder.

My workflow is now reduced to:

Go to paper.dropbox.com (only shows a few recently opened .paper documents - and not the 100's I had before). Empty grey menu bar on the left
I click the grid icon in the top left, scroll all the way down and click "paper" which just brings me to the same page
I click on one of the recent .paper files that appears (despite not wanting to open that one) and then it opens the document with 3 folders on the left. (see attached) with all my files randomly distributed in a single "migrated paper docs" folder. No way of creating any new folders. In fact... you can't even resize the window pane to fit the full length of the folder name text into it (Mac Safari)

This is either a bug in "migration" (again why is it 2023 and I've now been moved to some random 2020 migration?) or some VERY BAD design choices which have ruined it for me and makes me want to migrate to something else.

Jay

Hi @SirLothar, we appreciate the feedback about the new Paper layout.

We take all comments seriously when looking to improve the service we provide.

SirLothar

But won’t provide any help or answer my questions?

SirLothar

Great - I'm moving everything over to Google Docs.