After finding an audio file in my dropbox backup (online) I tried to download it to my local drive....click on download button...NOTHING HAPPENS?
Am I doing something wrong?
Hi @matsuli, thanks for bringing this to our attention.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Keep me updated with any progress!
Hi Jay
Just tried using Crome (instead of Safari) - same issue. i click on the download button but it doesn't download. See attached screenshot
How large is the file you're trying to download?
50mb
Hey @matsuli, does the file play as normal, when you open it on our website?
Yes, it plays fine. See attached screenshot
Hi @matsuli, does this behavior happen with this particular file, or others too?
Also, did you by any chance tried an incognito tab on your browser too?
Can you also check if your browser is updated to the latest version?
I see, thanks for checking!
In that case, can we send you an email, so we can look further into this?
Hi @matsuli, just sent you the email!
I'll see you there!
