Old account keeps autopopulating when I download Dropbox- how to sign out?

Question

Greetings!  I have an old Dropbox account that I can no longer access, because I don't have the email anymore.  I have uninstalled Dropbox on my computer, but every time I re-download it, the old account is populated automatically.  I need to sign out of this old account and sign into my new account on the desktop.  The directions the chatbot gave me did not work (maybe my desktop account looks different?).  Please help.

Jay · Answer

Hi @carlieransom, if you don't have access to the email at all, and can't access the preferences in the Dropbox desktop application, you can perform an advanced reinstall of the app using the steps in this link.

Afterwards, you'll be able to sign into your current Dropbox account, which would be under a different email address.

carlieransom · Answer

@Hannah Please see my message above but I also just tried re-installing from a different browser and that didnt' work. I've tried both "sign in now" before the installation and "don't sign in".  In both cases, it automatically signs me into my old account and there are not any initials or avatar icons like the help articles say where I'm given the option to sign out.  There are avatar or initials icons on the web version, not the desktop version (I'm on a PC).  Is there a  number to call for help?

carlieransom · Answer

Hi Hannah, I had read this article and it doesn’t work because I don’t have the icon with my initials on the desktop app. So I’m not able to sign out. I even uninstalled the app, reinstalled and said I wanted to sign into my new account and still signed into my old account. Not sure how it did that.