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[Solved] Dropbox files don't show on Chrome

screenshot: http://imageshack.com/a/img673/257/kRrlLZ.png

Dear anyone,

I've been working with Dropbox for a while now and did this always using Chrome as browser. Untill today I've never had any issues with dropbox, but today I went to Dropbox in the browser (using Chrome) and everything, every file is gone. Not only the files, but everything doesn't show. No history, no links, no files, no nothing.. (see screenshot)

When I open dropbox in Safari everything is how it is supposed to be. The thing is, I don't use Safari on a regular base so I really would like to use Chrome again.

Hope someone know's the answer to my question!

Thanks in advance,

Nick

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Accepted answers

310EI

Hello...

Just to be certain, look at your:

chrome://extensions

If you don't have any ad blocking extensions that are enabled then perhaps you should try clearing all of Chrome's browsing history.

chrome://history

BE SURE TO:

Select the beginning of time from the drop-down menu.
Check all 8 boxes.
Click on the Clear Browsing Data button.
After it's finished, close Chrome for 10 seconds.
Open Chrome and login to Dropbox's website.

All comments

Tommy O.3

Have the same problem as well. Very frustrating.

Angela G.11

Having the exact same issue. So over it. For over a week now, I can't see ANY of my files, events, nothing. Does anyone know who we can contact about this?

Pepe S.

Me too, but no problem with IE Explorer. Why?

Alexander L.7

I am having a similar issue except I can see my files/folders but can't interact with anything deeper than two folders - Dropbox > Folder1 > Folder2 doesn't open and gets stuck on Loading.

Pepe S.

Today it works normally

Nick B.14

It's still bugging on Chrome, nothing fixed

Michael B.62

Yeah same here, just started doing this. Using chrome on OSX. Pretty poor considering I'm paying for this. Come on Dropbox, sort it out!

Hello all,

Sorry about the delay - are you able to load dropbox.com fine on any other browser? Could you please check if you have any AdBlocker or similar plugin on Chrome? If yes, can you try first deactivating it to see if it works?

Tranquil C.

I finally was able to work with my Dropbox files online by using Firefox. I still cannot function in Chrome. When trying to use Chrome all settings were reverted to Defaults and all plugins disabled.

310EI

Hello...

I'm not experiencing any problems whether I use Dropbox's website interface or their desktop client so it's not happening to everyone.

I can access the website interface using:

More often than not, the problem that you're having is related to your computer and/or browser (eg: ad blocking add-ons or extensions). Proof of that fact is to login to Dropbox's website interface using a different browser as some of you have already done (eg: Mozilla Firefox).

Please read this forum thread to see that using a different browser solved the same issue for another forum member (more information available as well).

HELP CENTER ARTICLES:

310EI

Hello...

To elaborate on what Ed mention above...

Do you have any browser extensions in use that are blocking portions of the Dropbox website?

EXAMPLES:

AdBlock
AdBlock Plus
NoScript Security Suite
ScriptSafe

Try a new browser window with all of the extensions disabled.

310EI

Hello...

Just to be certain, look at your:

chrome://extensions

If you don't have any ad blocking extensions that are enabled then perhaps you should try clearing all of Chrome's browsing history.

chrome://history

BE SURE TO:

Select the beginning of time from the drop-down menu.
Check all 8 boxes.
Click on the Clear Browsing Data button.
After it's finished, close Chrome for 10 seconds.
Open Chrome and login to Dropbox's website.

Michael B.62

Thanks for the support. Tried using Safari which worked fine. Tried using incognito mode on Chrome and it worked. I tried stopping Adblock from running on Chrome but that made no difference for me. Clearing all browsing history 'from the beginning of time' in Chrome seems to have fixed it. It's loading properly in Chrome again now. Thanks.

Nick B.14

Same as Michael, enabling adblocker didn't changed a thing but deleting my browser history did. Allthough I didn't prever deleting it, but it worked again, thanks!

310EI

Thanks for the support. Tried using Safari which worked fine.
I tried stopping Adblock from running on Chrome but that made no difference for me.
Clearing all browsing history 'from the beginning of time' in Chrome seems to have fixed it. It's loading properly in Chrome again now.
Thanks.

Hello, Michael..

You're welcome.

Some of the ad blockers are not as easy to disable vs removing altogether. You could whitelist the Dropbox website in your ad blocker.

I clear my history every day or use incognito mode (less files for your antivirus software to scan each day).

Glad that clearing the browsing history worked for you.

310EI

Glad it worked, Nick.

Erich M.1

Having the same issue on Chrome in my Mac. Only Chrome gives me this problem and have no Ad blocking extensions installed.

Also a bit confused on the answers, did people erased their whole browsing history on chrome or just the dropbox related?

Thank you for your help.

310EI

Also a bit confused on the answers, did people erased their whole browsing history on chrome or just the dropbox related?
Thank you for your help. -Erich M.

Hello, Erich...

Yes, clear all of Chrome's browsing history... view my answer with instructions.

I clear my browsing history every day or I use incognito mode (doesn't save history). Clearing your browser's history means less files for your antivirus software to scan each day and it increases your browser's performance (unclogs the arteries so-to-speak).

Let me know if it solves your Chrome issue.

Petr K.6

.. what if I do not want to erase my history?

310EI

What if I do not want to erase my history?

Hello...

What browser are you using, Chrome?

Petr K.6

310EI: Yes, Chrome

310EI

Hello, Petr...

If you don't want to download a different browser or clear your history then try using incognito mode (extensions don't usually load):

Google Chrome
- Open Chrome.
- Press CTRL+SHIFT+N to use incognito mode.
- Login to the website interface

NOTE: If using incognito mode allowed you to see everything in your account then some extension is probably causing your problem (something besides an ad blocker perhaps).

Tommy O.3

Something that worked for me was turning off ad-blocker.

310EI

Something that worked for me was turning off ad-blocker. -Tommy

Hello...

Glad to hear that above suggestion solved your problem.

John D.101

I was having the same problem, and the solution was simply to deactivate the "Better History V. 3.9.4" extension. Funny thing is, I just turned it back on and DropBox still works.

pedro j.5

I have a screen notification after installing dropbox saying "No internet connection. your computer is currently offline. Please check your network settings."

The computer is fine - it has perfect connectivity and I know know what to try now...

Daniel R.11

Why are some files showing up as white screens on some of my iPhones but not all iPhones. It works fine on all the desktops. How do we fix it so there are no white screens using the DropBox app?

Christopher L.21

If you are using an adblocker, whitelist the domain dropboxstatic.com (Running uBlock in Chrome on latest MacOS). Instantly resolved the issue for me on refresh.

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]