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Mac OS and shared folders

I've been a Windows user forever. Just started using a Macbook.

On my Windows machine, using Dropbox integration in Windows Explorer, I can see my individual user folder as well as what I will call the Master "team folder." They display at the same folder level.

On my Mac, after installing the Dropbox app, I can only see my user folder but not the Master "team folder." I'm assuming this is a setting. What do I need to do to access the Master folder.

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Jay

Hi @MSDinFL, thanks for bringing this to our attention.

Could you check your selective sync settings to ensure the team folder is enabled to sync down to your machine?

Keep me updated with any progress!

MSDinFL

I thought the Dropbox app would be where to go. But when I open the Dropbox app through Launcher, it puts me in the Dropbox folder in Finder.

Like I said, new to Mac OS, so I apologize if I'm being obtuse.

Jay

Could you try accessing the preferences by following these steps?

MSDinFL

There is no Dropbox icon in the menu bar. I reinstalled the Dropbox Mac desktop app. No DB icon in the menu bar.

I am on the latest version of Ventura

Hannah

Hey @MSDinFL, how are you today?

Is it possible that there are a lot of icons in your menu bar and Dropbox is hidden?

If you reduce the number of apps running there, does that bring up the Dropbox icon?

And if not, can you try the steps here, to make sure the Dropbox icon is selected to appear in your menu bar?

Graham

Hi @MSDinFL,

I hope you are well. I just wanted to follow up with you here today to see if you have made any progress with trying to locate your folder. As an avid Windows user who recently changed to Mac, I can really empathize with you on this, it can be really frustrating when what would be a simple tasks on one OS becomes really difficult on another. Have you managed to go through the steps my colleagues have outline above, and if so have they helped with your issue? Likewise, if you are still having trouble please let us know and we'll try our best to get you back up and running.

Thanks again, and have a great day!

Graham

MSDinFL

I still cannot get it to work. I created a team folder that is on the same level as the folder DB created in my name. It is called "Company" I can see the folder with my name, but not any of the other folders on the same level.

Jay

Hi @MSDinFL, could you attach a screenshot showing how it appears in Finder, and also on your browser, while hiding any personal info?

MSDinFL

Screenshot 2023-01-27 at 10.12.42 AM.png Screenshot 2023-01-27 at 10.09.30 AM.png

Nancy

Thanks for the screenshots, @MSDinFL; they really help.

Just to make sure we’ve tried everything, did you have a chance to follow the steps Hannah provided regarding the icons showing in your menu bar? Is the Dropbox app selected there?

MSDinFL

The icon doesn’t show. When I click on the app it opens finder.

Hannah

Hey @MSDinFL, since you don't have the Dropbox icon to check the selective sync settings, can you check if the Dropbox application is actually running?

You can check this from your activity monitor.

If it's not running, can you try our offline installer, to see if that helps bring back the Dropbox icon?