Child Item

Issue with Good Notes and Dropbox

I am using Good Notes for iPad for studying and whenever I want to insert images from Dropbox, the menu that opens to select the image often stays black and it takes approximately 10-30 minutes until it works again. restarting the app or device doesn't help, only waiting fixes it. Sometimes the problem occurs right after opening the app, sometimes after a while of working.

I already reached out to Good Notes Support and they said: "I believe the problem could be related to Dropbox's File Extension couldn't load/retrieve your images from Dropbox's server for some reasons. If you notice this issue is occuring frequently, kindly reach out to Dropbox Support team and see if they have some solutions (as the file extension for showing files from Dropbox is maintained on Dropbox side). "

So, what can I do?

Find more posts tagged with

Mobile

Error Messages

Sync

Third Party Integrations

AcceptAnswer

Closed - Partially Delivered

Closed - Inactive

Comments

Hannah

Hey @cloudyx, thanks for joining our Community!

I'm not entirely sure this is a Dropbox related issue, however, have you tried clearing the cache on both the Dropbox app and GoodNotes?

For Dropbox, you'll find the option in the app's settings.

Let me know how it goes.

cloudyx

No, sadly the issue is still occuring.

Walter

Hey @cloudyx, sorry to jump in here!

I'm not sure if this will improve matters, but have you tried reinstalling both apps on your iPad?

Julia Jager

I have the same issue and it's driving me crazy.
Importing from Dropbox into Goodnotes first works and then after a few imports that work, at some point it just won't stop 'loading' the folder, it will never load. And no matter how long I wait, it won't show me the files folders or Dropbox for that matter.

Just restarting Goodnotes or Dropbox doesn't do anything for me. I have to close off the entire iPad everytime this happens and start it back up again.

Mighty annoying. And the problem has been there for quite a while now.

Mark

Hi @Julia Jager as the issue is with GoodNotes have you asked them for help? Or even simply made sure you are using the most recent version of the software

cloudyx

The same issue is still occuring btw and I haven't found a solution yet

GoodNotes support told me to ask Dropbox, Dropbox asked me to ask GoodNotes support.

Nothing I thought that could help, actually helped. I just accepted it now 😕 Sometimes downloading a file from Dropbox to internal iPad storage and then opening in GoodNotes helps btw @Julia Jager But sadly not always.

iangraham_oomph

Same issue . I am now using a new iPad Pro 10th generation , have to restart to connect then fine . Then not fine at second download attempt . I am using Goodnotes 5. I have no issue with Goodnotes 4 on my older iPad . Hmmm opened Goodnotes 4 on the new iPad 10 , and no issue .

Ian

Nancy

Thanks for reaching out, @iangraham_oomph!

From what you mention, it sounds like this is something caused by the latest version of GoodNotes.

Have you, by any chance, reinstalled the app on your iPad?

If the issue persists after that, I’d suggest having a look into this with the support team of GoodNotes, so that they can see what’s going on.

Julia Jager

Thanks for the extra tip. For now I've just accepted the glitch and restart the iPad whenever it occurs.

I don't really want to spend my time going from Dropbox to Goodnotes and being sent from one to the other, when they're both not taking their responsibility. Just thought I'd share with the community, so hopefully one day it will be solved :')

iangraham_oomph

Thanks, that is what I am thinking . I reached out to Goodnotes , even sent them diagnostics , nothing yet .

Ian

kmc1

I'm having a similar problem. I was able to open Dropbox through Goodnotes once, but nothing happened when I tried to import a document. Now, when I try to click on the Dropbox option from within Goodnotes, nothing happens. From the Dropbox app, I can open something in Goodnotes, however.

Nancy

Hi @kmc1, I’m sorry to hear you’re also having the same issue.

Have you tried perhaps any of the recommended steps, like to clear the Dropbox app’s cache and perform a reinstall on your device?

You can also reinstall GoodNotes as an additional step, before checking again.

Fdhanna

Same problem for me. Tried suggested fixes and nothing. It works with Box and am thinking of switching. I’d rather not but it’s impossible to get anyone to take responsibility to fix this. Dropbox says it’s a GoodNotes problem. GoodNotes says it’s a Dropbox problem. All I know is that it’s a significant problem that is stopping me from using these apps together.

Mark

Good Notes should reach out to Dropbox API support and ask for assistance if they think its an issue/bug at the Dropbox end. I'm inclined to believe it isnt a bug at Dropbox's side as no other apps are reporting it as an issue. My guess is that its a slight coding issue at Good Notes side - but Dropbox cannot fix that, Good Notes need to.... that said the API Support team *can* tell them how to do it.

Jenkins_James

The best workaround I have been using:

Open the file you want to import to Good Notes from Dropbox in Dropbox;
Click the Share button (bottom right of screen) in Dropbox;
Click "Send Copy of File";
Select Good Notes;
Select "Location";
Place file in the Good Note document of your choice

Graham

Hi @Jenkins_James,

I hope you are well today. Thank you for sharing this workaround with us here. Hopefully, it will help some of the other members who have experienced similar issues when using Good Notes with Dropbox. Have you seen this @cloudyx and @Fdhanna? I know it's not the solution you were hoping for, but hopefully it can help to make things run a little smoother for you in the meantime.

Thanks again, and have a great day!

Graham