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New Dropbox causes Apple Silicon MacOS to boot loop (kernel panic) with CrowdStrike

My Dropbox just upgraded to the latest version after several days of insisting that it should upgrade.

After the upgrade completed it started indexing and after about 10 minutes the computer had a kernel panic and restarted. After that, the machine reboots every time about 60 seconds after I login. Only fix is to delete all traces of Dropbox in recovery mode.

As far as I can see from the panic log the error is an interaction between Dropbox and Crowdstrike:

Panicked task 0xfffffe1b359539a8: 24741 pages, 38 threads: pid 630: com.crowdstrike.

Please fix!

regards,

Mike

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Walter

Hi there @Mikewarriner, thanks for flagging this with us.

Can you please clarify your device's exact OS version and the version of the Dropbox desktop app installed there as shown in your menu bar?

If you could also send us a screenshot of the error you see, I'd appreciate it.

Let me know what you find and we'll take it from there, Mike.

Mikewarriner

Hi - I replied an hour ago but the message seems to have vanished, did you get it?

Megan

Hi @Mikewarriner, I'm afraid, no.

Your latest message back to us, is the one mentioned above. Can you try again?

Mikewarriner

Hi.

Macbook Air M2 running Ventura 13.1

Dropbox version is impossible to find since having it installed causes the machine to Kernel Panic and restart. But latest version just after you moved the dropbox directory.

Every time I try to post the kernel panic log the post doesn't appear, but happy to email it to your support line if you can share an email.

Megan

Hi @Mikewarriner, can I send you an email, in order for us to have a closer look into this?

Mikewarriner

Yes please. Email is as on my account

Megan

Hi @Mikewarriner, I just sent you an email.

I'll be happy to troubleshoot further with you there.

tofergregg

I just wanted to report that this same issue happened to me yesterday (Feb 25, 2023). MacOS version: Ventura 13.2.0, Apple M1, 2020. Crowdstrike was installed by my organization on MacBooks owned by them.

I booted into Safe Mode and removed as many traces of Dropbox as I could (just removing the app did not work on its own). I had to remove elements from the following locations:

/Library/ApplicationScripts/Dropbox

~/Library/LaunchAgents

This stopped the kernel panics. I have since updated to Venture 13.2.1, but have not tried re-installing Dropbox yet.