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Suspected fraudulent charge attempt

There has been a suspected fraudulent charge attempt on my credit card from Dropbox but I am unable to speak to anyone about this. I have the transaction ID but the lookup tool is not working for me. Can someone from Dropbox contact me please? Thank you

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Comments

Hannah

Hey @rowoo, thanks for reaching out to our us!

If they payment has not been processed and settled on your end, there's no way for us to identify it, I'm afraid.

Do you have an account that recently joined a Dropbox trial perhaps? Because our trials are autorenewing, so that would explain the attempt.

Keep me posted!

rowoo

Hi @Hannah, thanks for your reply.

I have the transaction id (vrlty7d55rhf) and can supply my credit card details. Can you not trace from this information?

I haven’t joined a Dropbox trial recently.

Thanks.

Hannah

Thanks for the update here!

Can I reach out to you via email, so we can sort this out?

rowoo

Hi Hannah,

Yes please do. I look forward to hearing from you. Thanks!

Hannah

Sure thing! I just reached out to you, so make sure to check your emails!

kino2

They have just tried to charge my card under Dropbox*vrlty7d55rhf and Dropboxinc. I have also not signed up for subscription lately. Could this be looked at please?

Hannah

Hey @kino2, thanks for the nudge here.

Have you tried searching for the payment through our lookup tool?

AlexandruC

Had the same experience and it was the same account: [Removed as per Community Guidelines]. My mobile banking app warned me on Sep 14th about my card being used for a trial Dropbox subscription. Within minutes the same card has been used for a couple of fraudulent payments to Mirosoft, probably by the same individual, so I blocked and then cancelled the card, as it was clearly compromised.

IGOTHACKED1

Hi, my debit card details have been used in a fraudulent transaction to sign up for a Dropbox account. I have the debit card details and the transaction code. I have had enough speaking to the bank to help me with this issue. I hope Dropbox can assist me in getting my money back. Thank you!

Walter

Hey @IGOTHACKED1, sorry to hear that.

May we reach out via email to have a further look internally?

Let us know and we'll use the email address that's linked to your profile here on our Community.

IGOTHACKED1

Hi Walter, thank you for getting back. You may contact me via my account's registered email address.

Megan

Hi @IGOTHACKED1, I just sent you an email!

I'll see you there, cheers!

Mark

@IGOTHACKED1

You need to get your card provider to cancel the card and refund you that way. If they have used it to purchase things here they are going to do the same elsewhere.

IGOTHACKED1

Hi mark, thanks for the advice. Yes I immediately called to cancel the card. Thankfully nothing more was incurred. But the bank has been extremely uncooperative in giving me a refund. hence I’m hoping Dropbox could work with me to resolve this and bring it to the bank’s attention.

cho day

There has been a suspected fraudulent charge attempt on my credit card from Dropbox, and i already change a new card, still in charge my new card I have the transaction ID but the lookup tool is not working for me. Can someone from Dropbox contact me please? Thank you. how do I unsubscribe it ?

Hannah

Hey @cho day, sorry to see you're having this issue.

Can I send you an email, so we can look into this internally?

cho day

Sure, u can email me asap. Thanks

Hannah

Thanks, @cho day, I just emailed you, so we'll continue there.