Dropbox Paper freezes on Chrome.

Hey @irstm, it seems like I missed your message, my apologies!

So, after some investigation, it would seem that Chrome users (mostly) on Windows may experience an issue with crashes or lagging in Paper.

Our engineers are aware and are working with the Chromium browser developers towards a solution.

In the meantime, you can untick all of the options in chrome://accessibility (chrome://accessibility/) or use Safari or Firefox.

All comments

Megan

Hi @thehoarder22, I hope you're doing well!

Have you tried to restore your browser to its default settings and disable any browser plugins? Also, if I were you, I'd try an incognito tab on Chrome, to see if the behavior remains the same.

Can you give this one a go, and let me know? Thanks!

irstm

I am having the same issue and my browser will freeze even in incognito mode.

Disabled extensions & tried in incognito. Still happening.

Nancy

@irstm, are you having this issue on your Chrome browser, as well? Have you also checked your browser for any possible plugins and updates?

@thehoarder22, can you also check whether there are any pending updates on your Chrome browser that need to be installed?

irstm

@Nancy
Yes, I was using the most up to date chrome browser and it crashes even in incognito mode (with all plugins shut off). When I use Microsoft Edge, the website functions without an issue.

No pending updates. Exactly the same as @irstm, works perfectly on Microsoft Edge.

I am having exactly the same problem. Drobox Paper has become completely unusable in the Chrome. My Chrome is fully up-to-date. Whatever the bug, it completely cripples the browser. Even DEV tools becomes crippled and the the ability to switch to or use other tabs. Takes over 45s to load a document, then any time you click in the document you get a repeat crippling of at least 45 seconds.

Hey everyone, thanks for reporting this to us.

Can we send you an email, so we can look into this internally?

Yes. We would just like the problem resolved. Thank you.

Of course, Daniel, I just emailed you, so make sure to get back to me, when you have a chance.

Thanks!

Yes of course!

irstm

@Hannah

Feel free to send me an email. It would be wonderful to have this issue resolved.

Thanks, @thehoarder22! I just emailed you, so we'll continue from there.

Hey @irstm, it seems like I missed your message, my apologies!

So, after some investigation, it would seem that Chrome users (mostly) on Windows may experience an issue with crashes or lagging in Paper.

Our engineers are aware and are working with the Chromium browser developers towards a solution.

In the meantime, you can untick all of the options in chrome://accessibility (chrome://accessibility/) or use Safari or Firefox.

I can confirm that killing all of the accessibility options on Chrome does allow Dropbox Paper to start working again properly.

Same issue happening to me on Edge AND Chrome

Jay

Hi @Biggie1, have you tried the steps provided by @DanielUK to see if they help with your browsers?

First thing I checked before posting but I don't have ANY accessibility options turned on in Chrome and Edge

Jay

Could you try try using incognito/private browsing mode without any extensions and plugins running to see if this helps?

Thank you this worked for me!

Tried it as suggested in Chrome and Edge, private browser, no extension or plugins, still the same result...

Walter

Hey @Biggie1, sorry to jump in here, but have you cleared your browser's cache since you first noticed this?

Also, have you ensured that you're using the most up to date versions of your web browsers?

Latest versions of each browser.

I've cleared cache. Closed all windows and tabs and tried again and now it's working fine. Hopefully it'll stay that way if I open more tabs and windows.

Thank you!

Walter

Glad to hear it's sorted now @Biggie1

Take care and see you around the Community!

This isn't solved yet. As soon as you turn the accessibility options back on dropbox starts freezing up again.

I have cleared my cache, and even restarted the PC. (Cache is cleared using F12 - dev tools methods, - I'm a DEV, I know how to clear my cache properly)

This has been accepted as a solution - but it isn't a solution it is a work-around. Is there any news on when the code will be fixed?

The problem is back for me again. I cleared cache again, but this time it didn't help the freezing.

Problem is back again, so went to accessbility and the boxes that you said to untick were ticked again. I unticked and seems to be better. Is this something that has to be done regularly?