Dropbox not uploading a entire file - please help!

Question

I have premium Dropbox and I am trying to upload the large MP4 file. It’s a six hour video, but only three hours are uploading. I can’t seem to find a workaround to fix this. The file is over 25gb but I have 2tb available. What’s going on that I can’t upload the entire file

Mark · Accepted Answer

Hi @atopouzian

What exactly is the issue? How do you know its not uploaded?

You are not trying to watch the video via the website are you? If so that only provides a time limited preview of the file (see https://help.dropbox.com/view-edit/video-length). Note that if it wasnt fully uploaded it wouldnt preview at all - or be playable anywhere which makes me suspect it is uploaded and you are trying to watch a preview of it.