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can't receive code because email no longer active, how can get access?

The email address in the account is not longer active and I am unable to get the 2 factor ID code

There is important information in the google account and I don't know what to do, as there is no way I can contact dropbox about it

Can you help please ?

thank you 🙂

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Comments

Jay

Hi @charrua4, thanks for bringing this to our attention.

Just for clarification, you don't have access to the email address at all? Is it possible to recreate the email address to your Dropbox account?

This will help me to assist further!

Mark

@charrua4

If you have set up 2FA then the only way to disable that is to backup codes to gain access to the account. Without that your account is lost I'm afraid.

charrua4

Hi Jay and thanks for your reply

No, I cannot access that email address at all

not sure what you mean about re-creating the email address to my dropbox account

I have the dropbox account with this email address, as well as the one with the closed/deleted email address

thanks

Gladys

charrua4

Thanks Mark,

the thing is I never set up 2FA, not at all

Gladys

Nancy

Hey Gladys, I hope you’re doing well.

If Dropbox was to send you a 2FA code, then it would most likely be sent as a text message to your mobile device.

Since this one’s being delivered to your email address instead, is there any chance that you’re referring to the one-time security code instead?

charrua4

Hi Nancy
Probably, I just assumed it was a 2FA

Megan

Hi @charrua4, is it possible that you have any device currently connected to your Dropbox account, such as a computer or mobile device?

charrua4

Hi Megan
No other device is connected to that dropbox account
Thanks for your help

Megan

Hi @charrua4, I'm afraid that without access to your email address, we wouldn't be able to do much.

For security reasons, you'd need access to it, so the only way to go on about it, is to do what Jay suggested, and re-create the email.

charrua4

Thanks Megan
Oh well, lesson learned
Thanks so much for all the help

Nancy

Hi again, @charrua4!

If you want, we can open a ticket for you and have our support team look into this further, just in case there’s a workaround.

Let me know if you’d like that.

jacollin

Nancy - can you please open a support ticket for me? I have read this thread and I have the exact same problem. Email is no longer activated and dropbox now requires me to enter an access code that will only be emailed to the closed email account. I also have no devices or anything or any way to 'recreate' this old email address.

Thank you for please helping me!!!!

Hi again, @charrua4!

If you want, we can open a ticket for you and have our support team look into this further, just in case there’s a workaround.

Let me know if you’d like that.

Nancy
Community Moderator @ Dropbox
dropbox.com/support

Megan

Hi @jacollin, I just sent you an email, I'll see you there!

jacollin

Hi Megan,

is there where you would like me to reply or do I reply to the email?

jacollin

Hi Megan,

I am not sure where/how you would like me to reply. I have a personal dropbox account and my work account was set up for:

[removed per the Dropbox Community Guidelines]

which has now been deactivated so I am unable to receive the access code that is now required (?) even though I still know the password.

I hope you can help me!

Thanks,

Jennifer

Hannah

Hey @jacollin, just make sure to reply from the email address associated with your Community profile here.

Megan will reply back to you, to let you know how you need to proceed.

Thanks!