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No storage space but no files in dropbox

Hi,

I have a Dropbox Basic account that I have been using for years. Since a few weeks now, I am having issues.

Whenver I have received storage limit notifcations in the past, I was able to remove some files from my account to free up some space.

Now I am getting notifications that my account is out of space (I received an email, have a popup at the top of my screen when I'm looking at my files in my browser, and the desktop app says I am out of space) despite that there are no files currently in my dropbox. I haven't uploaded anything out of the ordinary or particularly large to my account.

Current displays:

Desktop app: 102.4% of 2.4 GB used. Can't sync "filename" (your dropbox is out of space).

Any ideas what the root cause is, or why my space usage is not displaying the correct storage? I am perplexed as to why things were operating smoothly and are suddenly not.

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Accepted answers

Rich

@SFT1 wrote:
Do I just need to delete it or how do I disable backup?

The second link I provided shows how to disable the backup feature.

All comments

Rich

@SFT1 wrote:
Now I am getting notifications that my account is out of space ... despite that there are no files currently in my dropbox.

Check your Backups page. You likely have the backup feature enabled.

SFT1

Thank you Rich. This seems to be the issue. Do I just need to delete it or how do I disable backup?

Appreciate it.

Stefan

Rich

@SFT1 wrote:
Do I just need to delete it or how do I disable backup?

The second link I provided shows how to disable the backup feature.

married2butthead

HI IM having this exact issue but it says backup is not on. Do you have another suggestion?

Jay

HI @married2butthead, could you clarify that there's nothing that appears on this page on your account?

married2butthead

When I click on this page it says to upgrade my account. It says I'm using 2.24 GB out of 2.25. all my files are empty.

Jay

What does the quota page say on your account? A screenshot of this would help greatly.

married2butthead

https://photos.app.goo.gl/nXpBNPomZDSRHmHY7

Here is a screen shot

Riverside Range

Nope that did not work

Showed you in original message what the screen showed.

What next - maybe just delete that account????!!!

Nancy

Hey @married2butthead; sorry for jumping in.

Unfortunately, we can’t click on any links due to security reasons. If you could attach it though in this thread by clicking on the small camera icon above your message box, that’d be great.

@Riverside Range, did you have backup enabled on your account at any point? Also, if you click here, does the space seem to be taken up mostly by shared or regular/personal files?

Riverside Range

Already stated I do not have it backing up anything.

Walter

Hey @Riverside Range, sorry to jump in here, but could you have a look at your account's homepage and this page as well and let us know if you see any files or folders listed there?

Riverside Range

Thanks, believe I found the issue. It backed up an external hard that it was not supposed to do.

Now I need to be sure that dropbox does not back up any drives.

Walter

Glad to hear it's sorted now @Riverside Range

See you around the Community and enjoy the rest of your week!

chosen2945

I'm having the same problem. I've checked everything and I can't figure out why it says that I'm over my allocated storage space!

DCabral

Também estou com o mesmo problema.

I have the same problem.

JAKuchenbrod

Me, too. Could not see files with free level and had message that space exceeded. Bumped up to first non-free payment level and still not seeing files/photos.

Walter

Hi @chosen2945, @DCabral & @JAKuchenbrod - sorry to hear you're also having issues with this.

Can you please take a look at your homepage and your backup page as well and let us know if you see any files or folders there?

Also, what exactly is reported in your plan tab in regards to your quota?

JulieBee

I'm having the exact same issue! My quote page says Using 0 bytes of 2.25 GB. There is nothing in the backup or the main page. I've deleted everything and emptied my deleted items permanently. UGH! And I don't have the app or downloaded to my computer, I access everything via the URL.

Walter

Hey @JulieBee, sorry to hear about this.

Could you send us a screenshot of your plan tab and clarify where exactly are you getting a notification that you're out of quota in Dropbox?

JulieBee

I have received an email with a link to a Dropbox. When I select "add to Dropbox" from the email, I'm taken to my Dropbox account and this screen

This is my plan page

Megan

Hi @JulieBee, happy Friday!

Based on what you mentioned about the link, and the ability it gave you to add it to your Dropbox account, it sounds like you just received a shared folder invite.

Keep in mind, that shared folders take up space on both the sender's, and the recipient's account. Therefore, you're redirected to purchase more space, in case you need to add the content to your account.

Alternatively, you can free-up some space, by deleting some of your content and then try to add it again, depending on the folder's size.

I hope this clarifies.

JulieBee

@Megan, as you can see by my screen shots, I have deleted ALL OF MY CONTENT. There are no files at all. And all I'm trying to add is a single word file.

Megan

Hi @JulieBee, sorry I missed that second screenshot!

In this case, let's check why your storage is reporting as full. Is it possible that you used to have Backups enabled at some point?

If so, do you see any content there when following the below link: https://www.dropbox.com/backups/PC ?

SS6005

Hi, I'm having the same issue. Here you can see I am being told I am out of storage but you can also see I'm only using 0.26GB of 2GB space

Just to further demonstrate this, this is what my subscription page is telling me

And finally, I do not have any backups in place per this.....

Can someone please help me?

Thanks

Walter

Hey @SS6005, can you please clarify when are you getting this message exactly?

If it's when trying to add a shared folder to your account, it may be larger than 2 GB, thus the message about your quota.

Keep me posted!

chosen2945

I'm getting it immediately, not trying to do anything but log in.

Walter

There should be a way to close this window, can you try zooming out and let me know how it goes @chosen2945?

Otherwise, you could try clearing your browser's cache or another browser.

bmwspw

How did you fix this problem?

Hannah

Hey @bmwspw, is your space taken up, but don't have any files in your Dropbox?

Have you checked your backups page, to see if that's what's taking up your space?