Child Item

Cannot view size of Vault or any folders within it using Web interface.

I cannot view size of my Vault, as calculate size doesn't seem to be an option for it when displaying "All Files", and I only get the following when trying to calculate any folder sizes within the Vault (the folder in the example is not large at all).

Find more posts tagged with

Error Messages

Web

AcceptAnswer

Closed - Not for right now

Accepted answers

All comments

Jay

Hi @, thanks for bringing this to our attention.

Do you have the Dropbox desktop application installed?

Are you able to view the size of the Vault from Explorer/Finder when the Vault folder is mounted?

This will help me to assist further!

Mace68

I use Linux so unfortunately my Dropbox client is lacking in many features including Vault sync.

Megan

Hi @Mace68, out of curiosity, have you tried a different browser to calculate the size of the folder within your Vault?

If so, does it display the same message?

Mace68

@Megan wrote:
Hi @Mace68, out of curiosity, have you tried a different browser to calculate the size of the folder within your Vault?

If so, does it display the same message?

Yes, same message in Chromium 107.0.5304.121 as in Firefox 107.0.1

Nancy

Hi @Mace68, sorry for jumping in to this thread.

Is it OK if we open a ticket for you? That’ll help us investigate this further.

Let me know.

Mace68

@Nancy wrote:
Hi @Mace68, sorry for jumping in to this thread.

Is it OK if we open a ticket for you? That’ll help us investigate this further.

Let me know.

Sure that would be fine, thank you.

Megan

Hey @Mace68, happy Friday!

You've got an email! :envelope: