Camera uploads tries to upload all my photos, even though it had already uploaded 90% of them

Question

I am on a desktop Mac and I have been plugging in my phone to upload my photos to DB for years. I prefer this method to using the phone app because it renames the photos to the date, which helps organize them. Suddenly the camera uploads WON'T just upload the latest photos--it wants to upload all my photos, which it can't because I don't have room for 25 GB of photos (and I don' want to). So it stalls and nothing is uploaded.  I have made sure my computer and dropbox all have the latest software. I have stopped and relaunched the DB app. I have turned cellular data off. Not sure what else I can try.

Hannah · Answer

Thanks for the info and the screenshot here.

Is there any progress so far?

And what do you see when you hover your mouse over the Dropbox icon in your menu bar?

mcthom · Answer

HI Hannah:  I figured out that I must have previously only been upIoading photos and not videos. I must have toggled a change  because after 4 hours a bunch of video were uploaded and then it said not enough space.  I only had 50GB left on my ****** drive, but I deleted a bunch of stuff so now I have 150 GB so that should be enough.   (How I could have that many videos on my phone when my phone until July only had 64 GB of space I don't know but I am trying).

My second work around is change the toggle again to just upload photos.  No success on that however.

First it said "Can't upload from your computer" or something like that (too fast for me to screen share) and gave me the link to this: https://help.dropbox.com/create-upload/camera-uploads-overview.  The only thing I hadn't tried before was this:

Note: If you’re using macOS 10.15 (Catalina) or higher, you’ll see a notification that says “Dropbox would like to access files on a removable volume.” Clicking OK will allow camera uploads to work. You can change this preference any time:

* Open System Preferences.
* Click Security and Privacy.
* Click the Privacy tab. 
* Click Files and Folders.
* Check or uncheck the box next to Removable Volumes under Dropbox.

But Dropbox is NOT one of the applications that is listed in that tab so I cannot check any box. (Note I have reinstalled Dropbox twice in the last month. )

It says that it is importing photos but the progress has one tiny dot on the line.  For 30 min- 1 hour. And nothing uploads.

Hannah · Answer

Thanks for getting back to me here, @mcthom.

Would you mind sending us a screenshot of the 'not enough space' error you're getting?

Is it referring to Dropbox space or perhaps ****** drive space?