submitting an assignment for homework. Uploaded the video, but there is no sound on the link. it only says preview, however, even when I do sign in, I get the full length of the video, but no sound.
Hmm, ok...
If you have the images, but not the sound, and that it's working when you open it locally, then we would need to investigate further.
Could you write about your problem to the support here:https://www.dropbox.com/support ?
Make sure to include a link to the file, so that we can try to reproduce the issue on our end.
Cheers!
Mod note: You can see more in regards to what file types you can preview, here: https://help.dropbox.com/view-edit/file-types-that-preview.
Hey there!
Could you tell me the format of your video, its size and length please? Thanks!
it is about an hour and 13mins. and it is a .mov
Mine's .mp4 and have the same problem...
Andrea, could you also fill in a ticket there:https://www.dropbox.com/support ?We'll be more than happy to look into your issue, and try to understand why your videos don't have sound when you preview them online.
I'm having the same problem with mp4 videos. What should I do to hear the sound on my videos?
Thanks,
I have the same problem. No audio when watching video
MP4 Video has No sound on my iPhone but does on my Samsung, can anyone help?
Am producing a film. Music supervisor is sending me mp4s of clips -- no sound on my Windows desktop (Windows7, 64 bit)/ I do get sound on my Ipad.
Anything I can do?
Thank you,
Walter
it's 2017 and the problem still exist.
Dropbox: https://www.dropbox.com/sh/5zs12mwmx13mxco/AACPKuaLYRQDMn1Ei3dQSzuma?dl=0&preview=%D8%A7%D8%B6%D8%A7%D9%81%D8%A9+%D9%81%D8%A6%D8%A9.avi
Google drive: https://drive.google.com/file/d/0BzZfPcNjaPdBdUpMX0tnekQwLXc/view
Same video but without sound on dropbox.
Did you ever find anything out? I'm having this problem too.
Hey @Oboale,
Let's look into that together!
Would you mind sending over some more details surrounding the case? For instance, are you trying to upload your video on the website, using your desktop, or via your mobile phone?
Are you receiving any error messages?
What filetype is your video? What's the filesize?
Looking forward to your reply!
Hey sure here's what's happening:
The home video uploaded no problem. And when I preview it in the dropbox I get sound and video just fine. I've only used my laptop, and i'm not getting any error messages. What's happening is when I download it to my desktop (from my laptop) I get video, no audio. The filetype is .mv4 and is approx 345mb
Really irritating! What's your story?
Oboale wrote: What's happening is when I download it to my desktop (from my laptop) I get video, no audio.
What's happening is when I download it to my desktop (from my laptop) I get video, no audio.
Since this is happening when you download the file and open it locally, it won't have anything to do with Dropbox.Make sure you have an appropriate video player installed, and if necessary, the proper codec for the video type. Personally, I use VLC for everything as it's one of the most supported video players there is. You might also try opening the file in iTunes or QuickTime, as M4V files are an Apple format.
Hi Rich,
I'm using a mac book pro. I have quick time, VLC, itunes, etc. The issue is with dropbox. The file works fine on our mac desktop, and it uploads to drop box successfully. But when you download the file from the dropbox to my laptop, the sound is gone. Even if you download the file to the same computer it was uploaded from. The only variable is Dropbox.
Hey @davidweb, thanks for reaching out on the Community, let's look into that together!
As a first step, can you confirm that you've downloaded the latest Dropbox mobile version (72.2.2)?
Also, if you've uploaded the file online (& you're comfortable sharing), could you include a shared link here, so so as to check the case together? Any other detail that would help us determine the case would be extremely useful (eg. do you experience this behavior on all videos or only on a particular one)?
Thanks in advance & we're looking forward to your reply!
Alright. Made a shareable test. I recorded my screen with the iOS screen recording function of iOS 11.
Here's a link to the original from iCloud Drive : https://www.icloud.com/iclouddrive/0uDpv1dlwXVx4BxIoBDwWA0qQ#ScreenRecording_11-30-2017_07-55-14
Here's a link to a Dropbox version uploaded through the iOS version : https://www.dropbox.com/s/ocimaixtu5thzaf/File%202017-11-30%2C%207%2057%2005%20AM.mp4?dl=0
And here's a link to a Dropbox version uploaded through desktop (Mac OS High Sierra 10.13.1, all updates done) : https://www.dropbox.com/s/6o3q31xfvblqbj6/ScreenRecording_11-30-2017%2007-55-14-from-desktop.MP4?dl=0
You can see there's no difference in both the desktop and iOS version. Both seem to be stripped of my beautiful chanting voice 🎵 buuuut as AgusPrabowo pointed out, it seems to be the direct access on the web that is the problem (and the iOS video player embedded inside the iOS Dropbox app which doesn't output audio either).
When downloaded and opened externally, the sound of the video is there. Soooo for people who are coming here that have to share a video with a client, force the download by changing the "?dl=0" at the end of the shareable URL to "?dl=1". When the client clicks the link, it's going to start downloading immediately instead of showing them a preview online! A nice tip for nice people 👍
I tried this and it doesn't work.
Why is there no sound with videos I share from dropbox - not cool!
I just 'assumed' that sound on videos could be shared from DropBox.
Makes sense right?
I've been sharing videos the last few weeks and just today realized
that NONE of the videos I shared have any sound.
I'll be cancelling my subscription with DropBox.
Thanks for the response, but this is on DropBox - as a customer, I shouldn't have to waste time with 'testing' DropBox to see if it works or not. It smacks of false advertising if DropBox is selling a service that doesn't work. Get it fixed DropBox - I'm out.
It's not on Dropbox if you upload a video using a codec that they don't support or, possibly, don't know about. No single service or application can support every possible file format. If you're not getting audio on a video you've uploaded to Dropbox, then you need to tell them so they can look at why it might be happening.The service works just fine and there is no false advertisement. I often share videos with their audio intact. The problem here isn't Dropbox.
My dropbox videos have no sound. How do I get sound?
