Email to Dropbox failed

Hi @mikerain99, welcome to our Community!

You mentioned that when you manually forward the emails it works without an issue. Therefore, I believe there is something in the forwarding method you use, which is preventing the service from working as it should.

It could be related to the method you're using, or perhaps it detects something in the rule that you created. In any case, since it seems that everything works when you manually forward the emails, it would be outside our scope of support.

I hope this clarifies.

When my forwarded emails arrived at @addtodropbox.com, Dropbox must have either blocked the emails or didn't see the attachments. Is there any way to find out what happened? Perhaps by checking the addtodropbox.com server logs?

Mark

When they are being forwarded are they coming direct from your email (i.e. in the From: name) and including the Dropbox email in the To: line?

I've found that unless the emails are direct To: Dropbox they fail (i.e. CC and BCC)

The email is TO [myspecialaddress]@addtodropbox.com. I believe the email is FROM the original sender of the email, which in this case is [Removed as per Community Guidelines]

Hi @mikerain99, when the emails are forwarded, are the files in an attachment, or are they visible in the body of the email?

The files are in an attachment.

When emails are sent to [myaddress]@addtodropbox.com, the attachments are saved to folder Email Attachments. But sometimes they're instead saved to folders called Email Attachments (1), (2), (3), etc. This is a problem because I have an automated process on my computer that looks for files in Email Attachments, and the files aren't there.

Does anyone know why this happens?

Walter

Hey @mikerain99, sorry to jump in here, but would it be OK if we reach out via email to have a further look internally?

Let us know and we'll use the email address that's linked to your profile, here on our Community.

Walter, yes thanks, please do.

Walter

Sure thing @mikerain99 - you've got :envelope:

Take a look at your inbox and we'll take it from there.

Thanks, I got the email and replied to confirm my address.

hello, I made an email (changed several times because it wont work) to receive my attachements like an pdf or something. I tried to sent different files to this created emailadres but i never received anything. What am I doing wrong? a..........different words........................r@addtodropbox.com

Thanks in advance!

Rich

anonymous wrote:
I made an email (changed several times because it wont work) to receive my attachements like an pdf or something. I tried to sent different files to this created emailadres but i never received anything.

Are you sending the messages directly to that email address or did you set up a forwarder from a custom domain? The system will only process messages sent directly to the Dropbox-generated email address. If you've set up a custom email address like dropbox@mydomain.com and have it forwarding to the Dropbox email, it will not work.

Hi, thanks for your replay! No from my personal gmail account. I send the attachements directly to the ....@addtodropbox.com Wich map does they have to added? I guess the email attachements isn't it?

Hi anonymous, welcome to our Community!

Just to confirm, are you following the steps mentioned in this Help Center article?

Let me know more!

No it did not solve my problem 😌

Hi anonymous, have you tried turning off the feature, and turning it back on?

yes. also change different emailadresses. remove the map with attachement email and turning of the feature. all i tried....

Hi anonymous, how large are the attachments you're trying to send via email?

What email program, website, or service are you using to send the email?

Are these images being attached, and do they appear in the body of the email itself (as in, within the text) or are they separate attachments to the email itself?

Hi @Jay

small not very big ones. Pdf 14,1MB picture 48KB mailed with my macbook gmail account, it are attached files. The picture appears in the body but the pdf is closed a document.

Thanks in advance!

@Jay @Megan

There must be a setting somewhere that blocks it. I have tried it with my email address via google online and then it works.

Why not from my macbook or my phone app, should there be more people with this problem?

If you are sending images, and they appear in the body of the email, which Apple Mail on Mac and iOS devices do by default, then it isn't recorded as an attachment so it won't upload to the Dropbox site.

When you send the email via Gmail itself, both those files would be attachments, and would upload normally.

Does the same issue occur with the attached PDF file in the email? What about if you send the PDF in its own email without the image in the body of the email?

@Jayyes same issue occur with the attached PDF file in the email. Can you tell me how do i do this > send the PDF in its own email without the image in the body of the email?Because PDF never give image in the body of my email

If you're able to send an email with the PDF attachment from Gmail directly, and it appears on your account, then it's working normally.

If it isn't working when using another mail program, then you'd need to check its settings to ensure files are not embedded in the email body itself. Since you mentioned you were using iOS, then this Apple article might help in that regard.

Hi @Jay thanks for your reply,

If you're able to send an email with the PDF attachment from Gmail directly, and it appears on your account, then it's working normally. > YES, when I send online from the gmail it works fine

My pdf's are not embedded, but attachements from my mail.app oon my macbook, does not appear in dropbox.

Am I the only one or is this a mac < >Dropbox thing?