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2 Different Photo Sizes in Camera Uploads

HealthFreak

Why do I always get 2 different sizes of the same photo in Dropbox camera uploads, eg.

2022-10-07 13.37.54-1.heic and

2022-10-07 13.37.54-2.heic

I have one photo showing in my iOS Photos app but 2 different file sizes with the same name ending -1 and -2 are always uploaded to Dropbox camera uploads.

Why is this? And how can I stop this happening?

Thanks

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Jay

The photos would be imported twice, because they are separate instances of the camera upload feature. The mobile version doesn't know what files the desktop version has uploaded, and vice versa, so only one should be enabled at any time.

If the Mac uploads are showing more of the image somehow, then it must be related to how the image is stored on the phone, since your iOS Photos app isn't showing the full image either (before the images go onto Dropbox).

The correct size would be up to you, though they should be both the same size, unless there is some other file manipulation going on the background when the photo is taken on iOS.

As for me, I am a Dropboxer who helps to moderate and respond to users on the forum.

All comments

Hannah

Hey @HealthFreak, thanks for posting to our Community.

If you see different sizes on the photos, it means that the original photo was probably modified by a third party app, which added metadata to the photo.

The Dropbox app doesn't actually modify your files. We just scan your camera roll for any changes and automatically upload them to Dropbox.

I'd suggest you try to identify which app is doing this and stop the process, to prevent duplicate uploads in the future.

Let me know if you have any questions!

HealthFreak

Hi @Hannah

Thanks for your reply. I don't have any other apps open or that modify or add metadata to my photos.

I take a photo on my iPhone, only one photo shows in my camera roll, but even if I immediately connect my phone to my laptop and the photo is uploaded to Dropbox Camera Uploads, 2 different sizes of the same photo appear with -1 and -2 name endings.

Please resolve this issue so this doesn't occur in future.

Thank you

Jay

Hi @HealthFreak, are you adding any filters or changes in the camera app, even modifying the file to be in portrait mode?

HealthFreak

Hi @Jay no I'm not touching the photos at all, no filters, no modifications, no edits, no third-party apps, nothing at all before connecting to Dropbox Camera Uploads.. Please let me know why this is happening and how to stop it in future..

Thanks

Jay

Just for clarification, are these two photos created at the moment the photo was created, or is the second photo created when uploaded to Dropbox?

HealthFreak

@Jay there is always only one photo created at the moment the photo was taken - and only one photo showing at all times in iOS Photos app and iOS Dropbox app.

The two different size photos are created only when my phone is connected to my Mac (or over Wifi) and the photo is uploaded to the Dropbox Camera Uploads folder on my Mac - and the two different size photos only show in the Dropbox Camera Uploads folder on my Mac.

I don't have any other photos apps open on my Mac, and neither is the Mac Photos app open even.

Again nothing was done to interfere with or change the photos in any way before or after upload.

Jay

Okay, so just for clarification, you've enabled camera uploads on your Dropbox mobile app, and also separately on the Dropbox desktop application, is that correct?

HealthFreak

@Jay Yes - "Upload from Camera Roll" is enabled on my iOS app in Camera Uploads and "Enable camera uploads for Photos and videos" is enabled in my Mac desktop app. preferences

Jay

This would be why you're getting duplicate images, since both the features are separate and don't 'sync' with each other saying which images are uploaded.

I'd recommend only having one of them enabled to prevent this issue in the future.

HealthFreak

@Jay thanks I'll test removing one of them. One of them is a narrower photo (with the left and right sides pulled in a little). Do you know why there is a difference in the sizes that are uploaded with each one and what the difference is?

And which it would be best to untick based on this size difference - the desktop or phone app?

Thank you

Jay

There shouldn't be a difference in the images, unless importing them to your machine directly changes the photo.

Try disabling one to see which image shape is uploaded.

HealthFreak

Ok I'll test it thanks.

HealthFreak

@Jay I tested it and you were right. The iPhone imports the photos into Camera uploads at the same size as in the iOS Photos app photos. When the Mac Dropbox preferences are ticked, it uploads the same photo again but with more of the photo showing on the left and right in portrait and top and bottom of the photo in landscape photos.

Why is this?

Firstly, the photos shouldn't be imported twice when camera uploads is enabled on iPhone and on Mac.

And secondly, why are the photos that are imported to Camera uploads when Mac Dropbox preferences are enabled showing more of the photo than when Camera uploads is enabled in iPhone Dropbox preferences?

And which is the "correct" size?

Btw do you work for Dropbox or are you solely a forum member of the public?

Thanks

Jay

The correct size would be up to you, though they should be both the same size, unless there is some other file manipulation going on the background when the photo is taken on iOS.

As for me, I am a Dropboxer who helps to moderate and respond to users on the forum.

HealthFreak

@Jay thanks yes strange though as I tested it again and the frame size that I shot the photo in is the same as that in iOS Photos app and that uploaded by iOS app. Somehow the Mac app upload shows more of the photo than what was shown when taking the photo.

Anyway thank you again for your help and getting to the bottom of this.

Jay

No worries, glad to have helped out, enjoy your weekend!