Child Item

"unsupported path provided" and "Something went wrong on our end" error on the website

I can not open my dropbox folder, and system told me this is [unsupported path provided] 。Does anyone know how to solve it? many thanks.

Find more posts tagged with

Preview

Accepted answers

Emma

Hi everyone, our engineers have let us know that this issue should be resolved now.

Thank you for reporting this and please let us know if you're still experiencing this error.

All comments

ALYearwood

I am getting the "Something went wrong on our end" error. I've not experienced this error before. I note that others had a similar message a month ago, but I do not see how to resolve it. I cannot access my files.

LMF2

I have the same problem as this thread a month ago https://www.dropboxforum.com/t5/View-download-and-export/Something-wrong-on-our-end-Drop-box-not-working/td-p/619467.

Please need help!!

Nicface17

I'm having the same problem 😞

Rich

@Kenny lin @Nicface17

What operating systems are you on, and what version of Dropbox are you running?

Nicface17

Windows 10 Pro, using Dropbox for the web.

pier457

Hello,

I can access all my files by windows app, but on we browser i can't and i have following errors : "Unsupported path provided" & Something went wrong at our end"

Any idea ?

Thanks

drhaas

Same issue here - not sure exactly when this started. Was fine 2 days ago...

Rich

@drhaas @Kenny lin @pier457 @Nicface17

Can anyone here provide a screenshot of the error, and some more context about what, exactly, you're doing when it occurs?

pier457

Walter

Hi all, thanks for your reports so far!

May we reach out via email to have a further look into this matter internally?

pier457

of course! thx

drhaas

Hi Walter, I would like this, have a support ticket as well on this.
Ticket #18827003: Dropbox
I guess I could help narrow down what has changed recently. 👍

Rickspics2

I have the exact same problem.

drhaas

I have the same screen, top folder, cannot access any part of the folder structure or files.
Can access the rest of the Dropbox functions.

pier457

Seems fixed

Hannah

Thanks for the heads-up @pier457.

Does this seem to be fixed for everyone else as well?

Nicface17

Yep, all seems fixed now!

Emma

Hi everyone, our engineers have let us know that this issue should be resolved now.

Thank you for reporting this and please let us know if you're still experiencing this error.

Rickspics2

Thanks! It is working again.

Raminmohammad

Anyone else having an indexing and search issue? On dropbox.com I see all of my folders but when I search for files or folders, it gives me an error that the folder/file path doesn't exist even though the folder is right there. Dropbox said it's a known indexing issue and problem should resolve itself but in 24-72 hours but it has been a week now and still I can't search files on dropbox.com.

Raminmohammad

Can someone please help me as well? My ticket is Ticket #18876353 but no one is assigned per the status. I get this error when I search for files. It gives an old path that doesn't exist.

Hannah

Hey @Raminmohammad, thanks for your comment here.

From what I can see, after taking a look at your ticket, a member of our team has replied back to you, so make sure to check your emails to see their response.

amcoffice

I've been fighting with Dropbox for about a week now about incorrect or defective search results - simple searches not finding photo or folder that is absolutely there. I have sent more emails (with screenshots documenting the problem) than I can count and contacted online chat way too often. So far I have gotten ZERO response to any email, and all chat tells me is that the problem has been sent to the escalation team. Still nothing, which is unusual and tells me that there is chronic search problem, especially seeing all of the complaints on the internet. Dropbox, please just admit it and fix it. I will continue to contact Dropbox you and ultimately demand some redress or compensation.

Raminmohammad

Let me know how it works out. I had the same situation and am now trying to move all my files to Box. It's more expensive but the whole point of cloud storage is being able to search and find your files. I have asked for reimbursement for the faulty service but nothing so far.

amcoffice

Good luck on that.........I might be too far in to change now.

If you get compensated, please let us know.