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Unauthorized charge to our PayPal account

surajramnani

Hello Dropbox team,

We've noticed an unknown charge on our PayPal as we've not made any purchase to your subscription.

Can someone please get back to me as your email says you support only paying customers.

What if we aren't paying and the charge is deducted, how will we know the login to our account?

Please can someone email me?

Thanks,

Suraj

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Rich

@surajramnani wrote:
We've noticed an unknown charge on our PayPal as we've not made any purchase to your subscription.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your payment information, then someone else likely has and you should be contacting PayPal to file a fraud claim.

All comments

Rich

@surajramnani wrote:
We've noticed an unknown charge on our PayPal as we've not made any purchase to your subscription.

https://www.dropbox.com/support/billing-issues

surajramnani

Thank you for your help, please feel free to close this thread as I'm already in conversation with someone from your support

protrading104

Hello,

There was a fraudulent charge on my paypal account.
I am not a client of a Dropbox.
I have already contacted to Support service two days ago. But I have not yet received an answer.

I did not do this transaction
Paypal Transaction ID 8AD85745VJ154243T
Purchase amount 119,88 $

I want DROPBOX to contact me - directly to get things resolved

Thanks
Viktor

Mark

Dropbox support does not work on weekends @protrading104 so they wont be able to help until next week.

However, you need to be contacting PayPal as its THEM who need to assist - in securing etc. your account and stopping future fraud.

Megan

Hi @protrading104, happy Monday!

Would it be okay for me to reach out via email, in order for us to have a closer look into this?

Let me know!

protrading104

of course

my email

[email removed as per Community Guidelines]

Megan

Hi @protrading104!

I just sent you an email. Reply back and we'll take it from there.

Thanks a bunch!

protrading104

didn't receive anything, please try again

my email

[removed per the Community's Guidelines]

protrading104

I already confirmed email, check please
what's next ?

Walter

Hey there @protrading104, sorry to jump in, but I just wanted to mention that I was able to locate your ticket in our system and I can see that the agent handling your case has already responded to you and waiting for your response to continue with your query.

protrading104

what number of ticket ?

maybe I wrote twice, it was the weekend, I am not your client and I don't know your help system rules.

A fraud money transfer was made from my Paypal. I ask for refund. 4 people wrote to me and as a result - NOTHING

JUST MAKE A REFUND anybody

PLEASE

protrading104

my paypal account [removed per the Community's Guidelines]

please close other tickets

Walter

I'm afraid that we won't be able to help much here on the Community @protrading104

You'll need to refer to your ticket for additional support at this point.

If you're having issues with locating the emails from our team, please let me know and I'll open a new ticket for you.

While we're at it, if this charge was a fraudulent one, you should also be contacting PayPal to inform them about this.

protrading104

And this place where we are now not a ticket ?

please create new ticket for me.

Walter

Sure thing @protrading104

Please have a look at your email's inbox for my message and we'll take it from there.

protrading104

already confirm please check