Dropbox showing emails in msg format

Question

Hi

I have recently added a new user to our Dropbox team, and given them access to a  number of files. Within these files are saved emails which were saved in "Outlook Item" format, but show in the new users Dropbox as msg files and cannot be opened.

Without access to see these emails, Dropbox becomes somewhat useless for this persons role.

How is it that I can open all of these emails in Dropbox on my desktop, but they can't be opened on this laptop?

Appreciate any help. Thanks

Blacky74 · Answer

Well emails open now, didn't before. Actual file type in Dropbox has changed to "Outlook Item" and not "msg" also without prompting. Possibly App version of Outlook doesn't allow it. Like I said, I don't know, I am not an IT person. Just happy it works!

Rich · Answer

@Blacky74 wrote:I don't know why, but this version of outlook seems to automatically change the file properties in Dropbox to "Outlook Item" instead of msg.

An MSG file IS an Outlook Item.

Blacky74 · Answer

Thanks Rich

I have downloaded a desktop version of Outlook and it now works, can open emails saved in Dropbox. I don't know why, but this version of outlook seems to automatically change the file properties in Dropbox to "Outlook Item" instead of msg.

I don't know why, but it works.