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Storage space

I am a free account user with just the basic 2 GB of space. My computer shows I have 715MB and my dropbox app also confirms I have 1.8GB unused space.

So why am I getting messages saying my Dropbox is full and will no longer sync files?

I also have 250GB spare capacity on my computer's hard drive.

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Storage space

Dropbox Basic

Accepted answers

Mark

What does www.dropbox.com/home show in terms of files? Is that the same as on your machine?

What about www.dropbox.com/account/plan ? That is the quota that matters

All comments

Mark

What does www.dropbox.com/home show in terms of files? Is that the same as on your machine?

What about www.dropbox.com/account/plan ? That is the quota that matters

TQ99

www.dropbox.com/account/plan shows I'm using 0.9 GB of 2.75 GB

Files on computer match those on dropbox

I'm guessing I should assume messages from Dropbox saying I'm out of space are just a ploy to get me to sign up for paid account then, and can just be ignored!!

Thanks

First Hunt Guy

Didn't help me. Validated that my storage is in my "Plan" which shows I have plenty of space left.

Mark

Do you have enough hard drive space? Are you sure the error isnt from your computer?

Dropbox wont be saying it cannot sync if you have space according to the website.

Can you post a screenshot?

sapelzin

My account says that I'm using 54gb of space, but the files shown are using less than 2gb. All was fine before I was asked to trial a paid account, and the trial expired.

sapelzin

Megan

Hi @sapelzin, how are you today?

When you access your plan page, you can find a breakdown of all your content. Do you have any shared content that's taking up space to the account?

What do you see on your home page?

sapelzin

Thank you for your response. My plan page says that I'm using 54 gb. When I look on my mac, it says the files take up 344mb of space. The same files are listed on my mac and on my Dropbox home page.

Walter

Hey @sapelzin, could you maybe try another browser and let us know if you see any difference?

Also, can you check your account's home page and calculate the size of any folders you may have stored there?

sapelzin

I tried another browser and had the same results with 54.1 gb used. I don't see a size column for the file list and I don't see how to add columns:

sapelzin

and there is no size option under the elipse.

sapelzin

I figured it out. There are no folders with large sized files:

sapelzin

and this is the linked directory on my laptop:

sapelzin

I've had the Dropbox account since 2003. I hate to do it, but if I delete this account, can I open a new one with the same email address?

Walter

Hey @sapelzin, sorry for the late reply.

If you're still having issues with this, may we reach out via email to investigate a tad further?

gdog503

Win10 OS. I'm having same issue as everyone else; will post some screen shots:

Using FF and Chrome; same issue. No way to see from the browser (that I can figure out) how much space each folder/file is using? UI is not good.

What does Rewind mean? And when I select "Show deleted files" from above menu, it just shows all files. The left sidebar menu seems to work for showing deleted files, and there are none.

I've also tried uninstalling DB and reinstalling it w/new installer; again, no change.

Oh, and plenty of room on my HDD, and backups disabled.

Nancy

Welcome to the Community, @gdog503!

Is there any chance that external drive backup has also been enabled on your Dropbox account? Can you send me a screenshot of what you see here?

As per Dropbox Rewind, it's a feature used to roll your Dropbox account/specific folders back to a specific point in the past, that’s within your file recovery window.

gdog503

Thanks for your reply Nancy! Here's the screenshot you asked for:

It appears DB was archiving my backed-up DB files on my passport backup drive? Not sure how that was done? So I need to turn that off...

I do not recall setting up DB to archive files from my passport backup HDD!! Wonder how that happened? For my notes, how to get to the Backup page from home page:

I deleted my DB backup files and now I can finally use DB again. Thanks Nancy!!

Nancy

Glad to hear the issue’s resolved, @gdog503!

In general, once you plug your external drive to your device, Dropbox should show you a prompt in order to start the backup. Is there any chance that you accidentally clicked on that option? If so, then external drive backup should start immediately.

If you need something else though, give me a shout.