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Change from Apple Subscription to direct Dropbox plan

Hello!

I’ve had my Dropbox account through apple subscription, but I’d like to change it to a CC externally of apple. Is this possible at all please?

Many thanks!

Stu

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Mark

Hey @stuartpriceuk

Unfortunately the only way to do this is let the Apple store subscription lapse (i.e. tell Apple to not renew it) and wait for Dropbox to downgrade the account. THEN you can upgrade via the website.

Note your data etc. is safe it just may stop syncing for a short time while you are over quota (in between the downgrade and paying on website)

Vaughan4n

I have the exact same issue. I've let my subscription lapse (as per instructions) as it was managed through the Apple store and I still can't resubcribe through dropbox directly - almost like Apple is trying to force me into resubscribing through them.
Membership lapsed on the 10/8/23 - granted access for another month, might have to wait until I lose access completely (which I can't afford to do, I use dropbox for both personal and profressional purposes).
I think it's very strange and frustrating that Dropbox can't override the subscription preferences - must be some kind of weird deal they're stuck in with Apple in my opinion.

Either way, I don't want to lose access to my data but waiting in limbo is terrifying.

Maybe it's time to switch to Google Drive.

Jay

Hi @Vaughan4n, is the latest payment from iTunes visible on the Dropbox site?

Moners72

i am having the exact same issue! I have done troubleshooting with Dropbox customer service and they cant figure it out either. I am able to enter my credit card info but unable to select the purchase button. And i have a small red rectangle at the top that gives an error message and says to refresh browser or contact customer support. Very frustrating. Please share if you have found a solution! thanks.

Vaughan4n

Couldn't figure out a solution and got angry with the same responses from customer service that led to the same dead end so I ended up switching platforms.

Megan

Hi @Moners72, welcome to our Community!

Could you let us know what is reported in your plan tab at the moment?

Are you on the Basic plan, or do you have a paid plan on Apple's end?

Let me know more, and we'll take it from there!

Moners72

Hi Megan, thanks for your reply. I just saw it. Since then, I gave up trying to change from Apple subscription to my credit card and I resubscribed to Dropbox Plus on my apple device on October 15th.

So, I upgraded/resubscribed to plus on oct 15th and it’s not being reflected on my desktop or mobile Dropbox accounts. It still shows me I am out of space. However when it prompts me to upgrade and I select that, it Informs me that I’m already subscribed to plus. Then I get an error message about my upgrade failing. Yet I have receipts from Apple and my credit card showing I was charged successfully for Dropbox plus on October 15. I have signed out, signed back in, tried on different devices and ensured I am signed in with the account email on my dropbox. Please help. This is so frustrating.

Megan

Hi @Moners72, have you tried to restore purchases, using these steps? If you've already tried this, and it didn't work, let me know more and I would be happy to send you an email, in order for us to have a closer look.

Keep me posted!

Moners72

Hi Megan,
Yes I have tried to restore purchase from all my devices. I get the same error message as someone else received in this thread.

Walter

Hey @Moners72, sorry to jump in here, but would it be OK if we reached out via email to have a further look internally at this point?

Moners72

Yes I’d appreciate that. It’s [personal information removed per the Community's Guidelines]

Walter

No worries @Moners72 - you've got :envelope:

Whenever you get the chance, please have a look at your inbox and we'll take it from there.

nractive

Hi Megan

Can you help me, I have cancel my subscription with Apple as I need to upgrade above the TB's they offer. But dropbox are saying I can't upgrade with them as Apple have the subscription to my email, but apple are saying they don't, is there a way around this. I'm out of space which is effecting my business Help Please

Hannah

Sorry to hear about this, @nractive.

If you follow the steps here, are you able to see and cancel your Dropbox subscription billed through Apple iTunes?

nractive

Thank you for your message, I have cancel with Apple already, I need to purchase new storage with Dropbox but they advise me I can’t with the same email address as it is still connected to Apple

Hannah

Thanks for getting back to me, @nractive.

In your account settings, do you see that you're still on a paid Dropbox plan billed through iTunes, or does your account seem to be downgraded?

nractive

Hi Hannah

I'm back, I have waited for my membership not just canccelled but has expired now but still dropbox won't allow me to buy more storage, I have now been without dropbox syncing for 2 weeks, what can i do, i need this fixed today please,

Megan

Hey @nractive!

Do you get any specific errors when trying to upgrade directly from us?

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more!

nractive

Hey Megan

Thanks for your resonse, I'm trying to purchase a new plan with you but it keeps saying I'm with third party apple plan.... but I'm not with them anymore. I have tried the above link and it is just going to chat box, not giving me a ticket number

Nancy

Hi from me as well, @nractive! Can you send me a screenshot of the plan you see here?

As for opening a support ticket, did you try to do so by opening another browser on which you’re currently not signed into Dropbox?

nractive

Hi Nancy

thank you for trying to help also, she opened a new window without signing in and it takes me to the chat and when i ask questions it gives me the same answer which doesn't help, I would really love to speak to a real person, this is affecting my business, keeps telling me I have an external account and drobox can't help, I have fully cancelled and membership has completing expired. never had where a company doesn't want to take your money 😁

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Megan

No worries @nractive!

I just opened a ticket on my end for you.

I'll see you there, cheers!