My colleague has a pro account and is trying to share a folder with me, but she only gets the option to share a viewable copy, not editable.
Hi @Alison12345, keep in mind that there's no way to share a folder that already contains a shared folder.
That could be the culprit of your problem. If you'd like to give them read-write access to the parent folder instead, you can unshare the subfolder, and then share the parent folder.
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Hi @silvi3, thanks for posting today!
It seems like they're trying to share a link to a folder, which is only possible as a view-only link.
In order to share a folder to you, they need to follow these steps.
Keep me updated with any progress!
Hi Jay,
Those are the steps we have been trying. We're not even given an option to share - the only option is for read only. I have been searching for troubleshooting options for this and haven't found anything which is why I'm posting. Thanks, Silvi
Can you share a screenshot @silvi3 ?
Can you try doing it at the website instead? Does that work?
Are you in a Business Plan? Have you checked with Admin to see if sharing is disabled on your account
She has a pro account
Yes have tried website - doesn't work
She can share other folders, just not the one we need to share access to. It is a large project file with nested folders
Hey @silvi3, thanks for the info and the screenshots!
Is it possible that the folder your colleague is trying to share, contains other folders that are already shared with other people?
If that's the case, she won't be able to share that folder with edit permissions.
See this article for more info and workarounds.
Hey @Alison12345, are you trying to share the subfolders of an already shared folder or share the parent folder of shared subfolders?
And are you the owner of both the parent and subsfolders?
Hi Hannah! Yes, I am trying to do this from the owner account. I am trying to share a parent folder so people I am sharing with can edit everything within all the subfolders but it only gives me the option to share as view only. It might as you said have something to do with some of the sub-folders already being shared? Do you know how I can fix this? Thank you!!
I suspected it was a slightly tedious solution - Thank you!
