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"Follow" Folder Option Grayed Out

Someone has shared a folder with me, and I want to "follow" the folder so that I get emails when a file is added or changed. When I over over the ellipses for the folder, the "follow" option is grayed out and not available. How do I follow this folder that has been shared with me?

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Walter

Hi @Kris N.3, thanks for posting on our Community and sorry to hear you're having issues with this.

Could you try following these steps through another browser and let me know how it goes?

Thanks so much!

Kris N.3

Hi, Walter -

Just tried in Edge; same result (normally I work in Chrome) - the "follow" option is grayed out.

I have edit permissions for the folder.

Walter

Could you post a screenshot of how it looks like on your end, Kris?

Kris N.3

Hunter

Hey @Kris N.3, sorry for jumping in.

Could you let us know what plan you are subscribed to?

Nice job on masking your screenshot details btw!

Kris N.3

Hey, Hunter -

In Settings, on the Plan tab, it says "Dropbox Business Advanced You're a member of the XXXX Dropbox account."

Hunter

In that case, could you check with your Team Admin, if he has top level editing restricted?

Your Team Admin can check the settings from his Admin Console > Settings.

Let us know how it goes.

Kris N.3

Check with Admin on what - what plan theirs says or whether they can follow the folder? Or something else?

Walter

I think @Hunter was referring to top level editing as found in the Admin Console's settings @Kris N.3

Could you check with your team's admin if they see this option and if they do, ask whether it's on for everyone in the team or only the team admins?

Kris N.3

Thanks for the clarification! My admin changed my permissions to be admin level the same as his, and the folder is still grayed out for "Follow".

Walter

Thanks for keeping us in the loop @Kris N.3

Would it be OK with you if we reached out via email to investigate further?

Kris N.3

Absolutely - thanks!

Walter

No biggie, Kris - you've got :envelope:

themaybeblock

I'm having the same issue with a shared folder, grayed out and no options to change notification settings. How about you share the information with the rest of us?

Screen Shot 2022-01-31 at 4.09.08 PM.png

Kris N.3

FYI - This never did get resolved as far as I know. They followed up with me for a bit with "we're working on it", then nothing ...

Walter

Hey @themaybeblock & @Kris N.3, thanks for your nudges here and sorry to hear about this.

Would it be OK if I send you an email to investigate further?

kisere

I was having the same issue and after messing around with the notification settings and turning on the "Changes to docs I follow", the "follow" option was no longer greyed out for the folder I wanted notifications on. Hope this helps!

themaybeblock

Yes do email please, I have some other things I would love to say to your company after screwing up my entire database by unexpectedly and unceremoniously changing my folder name to Dropbox (Personal) when I had to join a team recently. You have screwed up hundreds of links within video project files. I am so disgusted with your service I don't know where to start.

Walter

Hey @themaybeblock, sorry to hear about this.

I've just sent you an email to have a further look into the issue you're facing.

Whenever you get the chance, please have a look at your inbox and we'll take it from there.

themaybeblock

Thanks for absolutely nothing, Walter. Dropbox has failed on every level to address this very stupid predicament I am in thanks to their sloppy, lazy coding.

PAI M.

***you have to share the file first***

After that the grayed out option becomes available.