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DropBox Installer doesn't launch

Hi there,

I am trying to install the dropbox app on my Mac, but whilst the .dmg file is downloaded, when I double-click on it it wouldn't launch.

A bit of context : I have upgraded my computer which is now running under Monterey 12.0.1. before this upgrade DropBox was working fine on my mac. After the upgrade the application wouldn't start. I uninstalled it by putting the dropbox icon in the wastebin.

Precision : I am a user of a business account of which I am not the administrator.

Thank you very much for your help !

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Accepted answers

Walter

Could you try a new OS profile and let me know if you're able to install our desktop app there then @MarjoLacherez?

[This thread is now closed by moderators due to inactivity. If you’re experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]

All comments

Renatas

Dropbox today having issues not only with downloading and installing their app but also with sync files and folders. I guess they will sort the issue tomorrow

Walter

Hey @MarjoLacherez, welcome to our Community and thanks for using Dropbox!

As @Renatas mentioned there's an issue affecting some of our users at the time - for more information you can take a look here and subscribe to the incident to get email notifications about its progress.

When it comes to installing our desktop app on your computer, I'd suggest making sure to do it with admin privileges.

Also, navigate to your Mac's System Preferences, go to Safety and Privacy and then grant Dropbox Complete Access to Disk.

I hope this helps!

MarjoLacherez

Hello Walter,

Thank you very much for your reply.

I saw today that the issue has been resolved. Nevertheless, I have downloaded the .dmg, but it still wouldn't launch.

I am admin on my computer, it is my personal one and I have previously downloaded and installed the DropBox app without any problems.

Finally, I could grant Dropbox Complete Access to Disk if only I had the DropBox app on my computer ?

Best wishes,

Walter

Could you try a new OS profile and let me know if you're able to install our desktop app there then @MarjoLacherez?

[This thread is now closed by moderators due to inactivity. If you’re experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]

MarjoLacherez

Hello @Walter

Thank you very much, I went on a different profile and it helped to have a clear desktop 🙂

The dropbox installer didn't launch by itself, but I noticed it appeared as a disk on my desktop. And that was it !

I have access to my and my team's documents, like I used to !

Thank you very much for your help 🙂

Marjorie

Walter

No worries, Marjorie. I'm glad I could help!

See you around the Community and have a lovely weekend!

NS49

Had the same issue with the DropboxInstaller.dmg file. It downloaded, but didn't launch when I tried opening it.
Then figured out it was recognised as a disk image and visible in my locations in finder. Works fine now!

ik999

Thanks, this was a great clue. The .dmg doesn't behave as expected as it auto-mounts as a disk image on the desktop.

Gal K.

I can install it from here

Walter

Hey @Gal K.- sorry to hear about this.

Could you try downloading and installing the desktop app from this page and let me know how it goes?

If you get any errors along the way, I'd appreciate a screenshot.

azul87

still not working on mac 12.1 monterey i get this message

“Dropbox” can’t be opened because it was not downloaded from the App Store"

can't seems to find it on the app store either

Specialkized

Mac OS Monterey 12.4 dropbox installer -STILL- not launching?? Help me out here DB, what am I missing??

Jay

Hi @Specialkized, could you clarify the exact behavior you're experiencing when trying to run the installer from the site?

chsweb

I was having the same problem. After double clicking the installer I expected the usual application icon and application folder to appear, where I can drag the icon to the folder to install it.

That is not what happened however, the dropbox installer appears on the desktop as a disk image but the installation process required me to double click the disk image icon to start the installation.

bgrob

I just purchased a New Macbook Air running Monterey 12.4. Apple moved over everything from the old to the new thru Migration Assistant. I found that the DB on my new Mac was not syncing (I checked the cloud). I deleted DB on the new computer. But when I downloaded the DB desktop app, it downloaded but won't install - when I click on the .dmg file nothing happens.

So as a first step what should I do to get it to install properly.

Megan

Hey @bgrob- sorry to hear about this.

Have you maybe tried rebooting your device? If not, can you give it a go?

If I were you, I'd also uninstall then start from scratch and re-install the app using our offline installer.

Let me know the results!

bgrob

When I click on the download, nothing happens. The installer icon never opens.

I also tried restarting computer and that does not make a difference.

FYI I'm running OS Monterey v12.4

Jay

Hi @bgrob, could you try redownloading the app via another browser to see if this installer opens normally?