I keep getting "Dropbox refuses to connect" error pages how do I fix this??

@ken l.19 @Lusil @LordRugby @GGx @codina

It's fixed! They mustve updated the code, they also emailed me to

confirm and it works for me.

All comments

Hello @LordRugby, let's see what we can do here.

Could there be a VPN, firewall, security app, or antivirus restricting traffic to any of our official domains?

Also, make sure that you don't have any third party browser extensions or plugins that could be affecting this.

Have a look and let me know of any updates, thanks!

RHW1

I have exactly the same problem. It started suddenly after using the Dropbox extension for a long time. I have no trouble visiting the Dropbox website or adding files to it.

Help!

Jay

Hi @RHW1, could you try uninstalling the extension, rebooting the browser, and re-installing it to see if it helps?

LordRugby

Hi yes I have already did those thing and more!, never had an issue till now

Jay

Hi @LordRugby, you can try contacting support to see if they're able to investigate this matter in more detail from their end.

I get the same error message. I have re-installed the extension and it still refuses to connect. Will not work in Edge or Chrome. I am on windows 7 pro

Anyone with a solution??

thanks

I have the same issue, this is what I did to try to fix it with no success

-Reset all of my network settings

-Deleted Chrome 3 times - including local files (and then re-installed)

-Cleared cache and cookies

-Removed and re-added extension

-Had my brother in another state and network freshly add the extension(he had the same problem)

I have 3 support tickets out right now and not a single one has been answered, it has been over 24 hours, this is clearly a chrome extension issue on their end

Walter

Hey there @ken l.19 & @Smokey Bluntson; sorry to jump in here.

Could you try the steps mentioned in this discussion and let us now if they helped improve matters for you?

Thanks so much!

is this the correct list to see if I am getting blocked by our VPN or Antivirus?

Anyone in particular??

db.tt
dropbox.com
dropboxapi.com
dropboxbusiness.com
dropboxcaptcha.com
dropboxforums.com
dropboxforum.com
dropboxinsiders.com
dropboxmail.com
dropboxpartners.com
dropboxstatic.com
dropboxteam.com
dropbox.tech
dropbox.zendesk.com
getdropbox.com
cdn.arkoselabs.com
dropbox-api.arkoselabs.com
dropbox-dns.com
www.google.com/recaptcha/
apis.google.com/js/
www.gstatic.com/recaptcha/
paper-attachments.s3.amazonaws.com

Thank you

Ken

I can confirm, from 2 different computers with this same issue, that your suggested fix does not work

BUMP

did anyone have any luck on this? I need updates on this from support

Walter

Thanks for the follow up on this @Smokey Bluntson.

Can you maybe take a look at this topic and let us know if any of the suggestions there helped?

I followed that rabbit hole link and tried the "accepted solution"

Doesnt work for me

I am currently in contact with an "Advanced Technician" from dropbox via email, I will let you know what we figure out if we ever figure it out.

Nope, still nothing, it is not an issue with the host file.

Iliana-DBX

Hello everyone!

You will want to use the Dropbox for Gmail extension from the Google Workspace Marketplace: https://workspace.google.com/marketplace/app/dropbox_for_gmail/33761876029

This will put a blue Dropbox icon in your Gmail to use instead of the gray one you have been using.

The gray Dropbox icon should disappear, but in case it doesn't, disconnect 'Dropbox for Gmail' from the Dropbox Connected Apps page.

This response is a little insulting. This is the extension that doesn't work!

I never had a grey icon? Mine has always been blue.

Please advise

thanks

ken

brookemason

Grey one is for 'normal' users downloading what i'm assuming is the consumer version of Dropbox from the Chrome Web Store.

The link above is a Google Workplace Marketplace - sounds like a different tier. I've uninstalled the 'consumer' version, and added the Marketplace one. It works for me.

The blue Dropbox icon is closer to the right side of the emails or on the right bar in my browser for my Gmail atm.

Ohh I see now. The blue one has always worked for me and still does. It is way more cumbersome than the grey one though! You have to navigate through all the folders to get where you want for EACH file. Can't search for folders or files and no "recent" list, etc. Overall, the grey one has a lot more functionality...if it would work!

I have been (and still am) a HUGE dropbox fan! Really wish someone could figure out why the grey one doesn't want to connect.

Thanks

LordRugby

Agree not having a search doesnt make it practbale . I wish they sort it out!

@Iliana-DBX @ken l.19 @LordRugby

I agree, the gray dropbox Icon is superior to the blue version, it should be

fixed as the extension is truly broken.

In other news, the "Advanced Tech" told me over email that the engineering

team is aware of this issue and is working on it. They took nearly 3 days to

even make initial contact with me so dont hold your breath guys.

It's a shame that this is how they treat their paying customers.

codina

I agree, the "blue" (Dropbox for Gmail Add-on) version is really cumbersome:

- No Recent files tab

- Selection of multiple files is not allowed

- No search capabilities

Please bring back the "gray" one (Add file using Dropbox)

Sincerely

A paying customer for over 8 years

GGx

The workspace extension worked for me as well. Thanks! It was driving me NUTS! A good enough workaround until the grey extension is fixed.

BUMP we need a status update on this from the development team.

Hey @Smokey Bluntson, if you're getting the same error message, could you make sure that your browser's up to date?

@ken l.19 @Lusil @LordRugby @GGx @codina

It's fixed! They mustve updated the code, they also emailed me to

confirm and it works for me.

Glad to hear that, @Smokey Bluntson!

If anything else comes up, just give us another shout.

In the meantime, I hope you have a lovely week ahead!

codina

It is working!

Thanks so much @Lusil!